Accounting questions

Orders are paid out every Friday for the period from the previous Friday to this Thursday, inclusively.

No. Users pay by card more often, but cash payment is also available in restaurants that use their own couriers for delivery. We deduct the service fee automatically from cashless payments.

You can view the amount deducted from a particular payment in our payment order reports in lines with the Commission payment type.

We email reports on the Monday nearest the payout date.

A fee is charged for:

• Delivered orders, regardless of the delivery type and payment method. If the user paid in cash, the fee is deducted automatically from cashless payments for other orders made on that day or the days closest to it.
• Orders canceled by the restaurant. For example, if a restaurant closed ahead of schedule or didn't have the necessary ingredients for an order. Such orders aren't paid out according to par. 12.8 of the offer that you accepted when joining Yango Deli.
• Orders canceled by Yango Deli. For example, if a courier never arrived, damaged the order, or was late. In this case, the restaurant is paid in full and a fee is deducted for acquiring, support, and other Yango Deli services.

No fee is charged for orders canceled for technical reasons, or for unconfirmed orders (orders placed as a test or by mistake).

Order payouts are based on the delivery type your legal entity uses.

If you use delivery by Yango Deli partner couriers and restaurant couriers, there will be two payouts:

• For all orders in the billing period at restaurants with delivery by Yango Deli partner couriers.
• For all orders in the billing period at restaurants with their own delivery.

If all the restaurants of a legal entity only use delivery by Yango Deli partner couriers, we'll send a single payout every time.

If you want to view the amount received for every separate restaurant, filter orders by the Restaurant name or Restaurant address column in the payment order report.

If you had orders during the specified period but never received payment, check if your bank information is specified correctly. The information must be for the legal entity that accepts orders. We don't transfer payments to the accounts of individuals.

If you need to edit your bank information, contact support by selecting Change the information about a legal entity.

If anything goes wrong with an order, we can refund the money to the user. This helps maintain their loyalty to Yango Deli and the restaurant.

If the restaurant isn't at fault, we pay compensation to the user. If it is at fault, the restaurant is responsible for paying the compensation. If you confirm an order but can't prepare it, Yango Deli charges you for it. To read more, see par. 12.8 of the offer you accepted when joining Yango Deli.

If the order was delivered by Yango Deli partner couriers, we refund money to the user if:

• The wrong item was delivered or something wasn't delivered at all.
• There were foreign objects in the food.

If the order was delivered by a restaurant courier, we refund money to the user if:

• The wrong item was delivered or something wasn't delivered at all.
• There were foreign objects in the food.
• The courier was late or the order was never delivered.
• The order was damaged during delivery.

Depending on the complaint, we refund money in full or in part. If the issue concerned individual items or additions, we only compensate money for those items. If something was wrong with the order as a whole, we refund it in full. If the user complains later than 48 hours after an order was delivered, we cover the compensation.

You can monitor deductions in weekly and monthly reports in the separate tab with the list of orders that users were compensated for because of issues on the restaurant's side. In accounting documents, you can view refund information in a separate line in the Order information report. Refund details are provided in the appendix to the report. The Yango Deli fee for orders canceled because of the restaurant's fault is in the corresponding general line.

If you don't agree with the deduction amount in the report, please contact support or fill out the form. Then explain why a certain order shouldn't be in the report. If possible, attach photos or video. You can send your appeal within 14 days from the date you receive the report.

To prevent false complaints, we check the authors' profiles and activity using special algorithms. We also regularly work with couriers who've made mistakes so they don't repeat them.

To learn more about deductions for orders with issues on the restaurant's side, go to When we refund money to the user.

We send the Weekly order report (payment order report) on the Monday closest to the payout date. We email it to the address you specified when you registered with Yango Deli or changed the email address. This report contains all orders included in the Friday payout broken down by transactions. Deductions are calculated separately for every order.

On the third day of the month following the reporting month, we send the Monthly order report. We email it to the same address.

We email documents to the accounting department address you specified during registration. You can view or change the email in the Support section.

List of documents:

• Weekly payment order report: sent on the Monday closest to the payout date.

• Monthly order report: sent on the third or forth day of the month following the reporting month.

• Invoice and Informational Report: sent within the first ten business days after every calendar month.

You can view order details in the monthly order reports (sent as Excel files). We send them on the third or fourth day of every month.

We email monthly order reports to your accounting department on the third day of the month following the reporting month. You'll get two files: the report, and its explanation.

The monthly order report has 14 columns.

• Order date and time: When the restaurant confirmed the order (GMT+3).
• Order number: The order number displayed in your account.
• Order number by integration: The number displayed in your POS system. If you accept orders through your account, the cells in this column are empty.
• Status: Here you can see if the order was delivered or not.
• Payment type: Information on how the user paid for their order (cash or card).
• Restaurant name and Restaurant address: Helpful if you have a chain of restaurants at different addresses.
• Delivery type: By Yango Deli partner couriers, carry-out, or restaurant couriers.
• Order payment (by transaction): The order amount before deductions and additional charges.
• Fee percentage: The Yango Deli fee as a percentage.

The column names below have the numbers of the corresponding columns in the explanation file:

• Fee amount (par. 11): The payment for Yango Deli services in AMD.
• Other Yango Deli deductions (par.14, 16, 18, 25, 27, and 28): Payment for other Yango Deli services.
• Additional charges (tips, delivery by the partner) no fee applies (par.24 and 26): Payments to the restaurant.
• TOTAL for order: The total order amount after all deductions and additional charges.

Monthly order reports are emailed along with the explanation file.

The explanation contains detailed calculations for every order (deductions and payments). If you have any questions about the report, all the amounts are shown in the explanation.

If you don't receive reports or other documents by email:

1. Check if your accounting department's email is specified correctly in the Restaurants section. You entered it when registering in Yango Deli. To do this, select a restaurant. The accounting section is at the bottom of the page.

2. Check your Spam folder. Sometimes emails end up there by mistake.

Other possible reasons:

• You unsubscribed from our mailing list.
• Your company's email client settings don't let our emails through and reject them as spam. Contact your company's IT team to check if this is the case.

If you've checked everything but still don't receive reports, please contact support.

Offer acceptance is electronic. We don't sign a paper document. The offer has the same legal force as a bilateral paper contract.

To change your legal information, contact support by selecting Change the information about a restaurant → Change the information about a legal entity.

Attach a scan of the official letter with the director's signature and, if available, the seal of the organization. The letter template is available in the form when you fill out the corresponding field. These requirements help protect our partners' information and funds.