Error loading and displaying the Yandex.Disk page

Sometimes when you're using Yandex.Disk some of the following issues might occur: buttons stop working, page elements don't load, photos don't open, files fail to download, or the browser reports an error.

Why this happens and how to fix it:

The browser doesn't display the page correctly

To reduce traffic consumption, the browser saves copies of visited pages in the cache. When you view these pages again, the browser may load them from memory. If you change the file name in the Desktop program and the browser loads information about this file from memory, you see an outdated file name.

Try refreshing the page to re-download if from the internet. If the problem persists, clear the browser cache and delete all cookies.

Extensions block Yandex.Disk

Yandex.Disk may work incorrectly due to browser add-ons and extensions. To check if this is the reason, try temporarily disabling them. If Yandex.Disk is working incorrectly because of an ad-blocking or antivirus extension, add the Yandex.Disk page to the list of exclusions of that extension.

You are using an outdated browser

An outdated browser may not support the technologies used for loading pages quickly and conveniently. Install the latest version of your browser.

Your internet connection is affected by an antivirus, firewall, or proxy

Yandex.Disk may work incorrectly due to an antivirus, firewall, or proxy server. To check if this is the reason, try temporarily disabling them. If Yandex.Disk is malfunctioning because of an antivirus or firewall, add the Yandex.Disk page to the list of exclusions of that program.

The internet connection slowed down

Check your connection speed at yandex.com/internet. Close all tabs in your browser except Yandex.Disk. Turn off applications that use the internet and refresh the page.