Other questions about uploading and downloading files

If you still can't find the answer to your question in any of our Help sections, feel free to ask us here. Please provide as much detail as you can about the problem to help us resolve it as quickly as possible.

Describe how the problem occurred, tell us step-by-step what actions you took and attach screenshots when possible.

We will also need:

  • your Yandex username
  • the name and size of the file you're trying to download or upload
  • the exact date and time of the download or upload
  • the name and version of your antivirus or firewall.