Very slow download/upload speeds
Proxy servers and additional firewalls are the most common causes of slow download speeds. We recommend temporarily disabling them while you download the file.
Please note there are certain technical requirements that may slow down downloads on Yandex.Disk's end. When the size of public files downloaded from your account is more than double the volume of your Yandex.Disk itself, then the download speed is restricted to 64 Kbit/s. The restriction will be in place for 24 hours, after which the download counter will be reset. To avoid problems with downloading speed, use the Save to my Disk option available on the file sharing page.
If you couldn't find an answer to your question, please let us know.
We will need the following information:
- your Yandex username
- the name and size of the file you're trying to download or upload;
- the exact date and time of the download or upload;
- the name and version of your antivirus or firewall.
Attach a screenshot if possible.