I'm getting an error message

Connection error

The program cannot connect to the server. Please make sure that your internet connection is stable and try disabling any antiviruses or firewalls.

Check that the following ports are open: 443, 5222. If you use a a proxy server, try disabling it.

Unable to read files

The app cannot access certain files in the Yandex.Disk folder. This means that the file is either in use by another program or the file name contains invalid (non-Unicode) characters.

Check the program's access rights to your Yandex.Disk folder and the files it contains. Files for syncing can not be in use by another program.

Login error

This error means that you are not logged in. Click on the error message and enter your username and password.

Storage allowance reached

You have run out of storage space on Yandex.Disk. Delete any files you no longer need or empty your Trash.

Sync folder unavailable

The folder selected for synchronization is not accessible or has been deleted. Check that the folder is in the right place or select another folder.

Disk setup not complete

You installed the app but didn't select a folder to sync or are not logged in to the program.

Sync folder conflict

The folder you entered in the program settings is already being used by another Yandex.Disk account. It is not possible to use the same synchronization folder with different accounts. Choose a different folder in the program settings.

Sync folder not selected

You haven't selected a folder to sync with Yandex.Disk. Select a folder in the app settings.

It is not possible to upload a file greater than 10 GB

The Yandex.Disk folder contains files over 10 GB in size. Files of this size cannot be uploaded to Disk.

These recommendations didn't help

If you couldn't find an answer to your question, please let us know.

We will need the following information:

  • your Yandex username
  • the version and build of Yandex.Disk you're using (click on the Yandex.Disk icon and select Help → About Yandex.Disk in the menu)
  • the error message text
  • the data archive from the .sync folder
How to get your data archive from the .sync folder

The .sync folder is hidden in your Yandex.Disk folder. Enable the option to display hidden files in your system settings.

To show hidden files in Windows, go to Control Panel → Appearance and Personalization → Folder Options in the menu. Then select Show Hidden Files and Folders in the window that appears. Save your changes.

Go back to the Yandex.Disk folder and copy the .sync folder to another place on your computer. Archive the copied folder.

Attach a screenshot if possible.