Purchasing additional storage
You can buy additional storage on Disk for one month or one year. Go to the Get more Disk space page, choose the appropriate package size — 10 GB, 100 GB, or 1 TB — and pay for the service using your bank card (Visa or Mastercard).
If you use Yandex.Money, you can only pay for space on the account that your Yandex.Money wallet is linked to. You can't pay for a different account using your wallet.
- The “monthly” package is selected by default. If you want to buy extra space for a year, select that item in the list.
- The Recurrent payment option is also selected by default. If you only want to buy space one time, disable this option.
- An error occurred when purchasing additional storage
The majority of payment issues occur on your bank’s side. Unfortunately, we receive error messages without any additional information.
Here are some common reasons for payment errors:
Note. If none of the reasons listed above apply to you, contact your bank's customer support to figure out why your card payment is not going through. Customer support information can usually be found on the back of your card towards the bottom.
Invalid credit card information Check the credit card number, expiration date, CVV/CVC, and name on the card and then try processing the transaction again.
Insufficient funds available in account.
The credit card appears to be expired.
Transaction limit exceeded.
The bank does not allow internet transactions.
You can extend payment for a selected package at any time. If the current package is still valid, the new one will be activated after it expires.
To extend payment, go to the Get more Disk space page and click next the link Extend next to the necessary package.
You can set automatic payment extension for the selected package. Just turn on the Recurrent payment option. In the future, the cost of the selected package will be automatically debited from the card attached to your account. You will receive notices about successful or failed payments in your Yandex email account.
You can cancel automatic payment extension at any time on the Get more Disk space page. To do this, click the link next to the desired package. In this case, the package will continue until the end of the last payment period.
On the Get more Disk space page you can also view the date until which the paid space will be available. Notices about your packages' upcoming expiration will be sent to your Yandex email account.
If your paid package expires, the unpaid amount of space will be disabled. Files saved on Yandex.Disk are not deleted or blocked, even if they exceed the total size limit. Your can still view, download and share them.
If total file size exceeds the available limit, you won't be able to upload any new files until you free up space or purchase additional storage again. To free up space, you can delete files from Yandex.Disk or move them to folders on your computer that are not synced with Disk.
These recommendations didn't help
If you have followed all these steps but they did not solve your problem, or if your question is not in the list, contact our customer support using the form below.