Getting the Yandex.Disk program logs

Choose your operating system:

Windows
macOS
Linux

Specify the version of your program:

  1. Click the program icon in the tray.
  2. Click .
  3. Select a topic from the Help menu.
  4. Hold down the Ctrl key and click Report an error to Yandex. A folder containing the ZIP archive you selected opens automatically.
  5. Attach this archive to the feedback form or to your email.
    Tip. If you can't attach the archive to the email, upload it to your Yandex.Disk through your browser and provide a public link to it in your email.
If the program does not install or does not start, retrieve the logs manually:
  1. Open File Explorer, copy the address %LOCALAPPDATA%\Yandex\Yandex.Disk, and insert it into the address bar.
  2. Press Enter.
  3. Archive the contents of the folder that opens.
  4. Enable the show hidden files and folders option.
  5. Open the Yandex.Disk folder — it opens even when the program isn't running.
  6. The .sync folder will be displayed in the Yandex.Disk root folder. Archive its contents.
  7. Attach both of these archives to the feedback form or to your email.
Tip. If you can't attach the archive to the email, upload it to your Yandex.Disk through your browser and provide a public link to it in your email.

Go to Help → Report an error to Yandex and the folder containing the ZIP archive you selected will open automatically. Attach this archive to the feedback form or to your email.

Tip. If you can't attach the archive to the email, upload it to your Yandex.Disk through your browser and provide a public link to it in your email.

If the program does not install or does not start, retrieve the logs manually:

  1. Open File Explorer, copy the address %LOCALAPPDATA%\Yandex\Yandex.Disk.2, and insert it in the address field.
  2. Press Enter.
  3. Archive the contents of the folder that opens and attach this archive to the feedback form or to your email.
Tip. If you can't attach the archive to the email, upload it to your Yandex.Disk through your browser and give a public link to it in your email.
  1. Open the Help menu.
  2. Hold Ctrl and click View help. The folder with the selected ZIP archive will open automatically.
  3. Attach this archive to the feedback form or to your email.
Tip. If you can't attach the archive to the email, upload it to your Yandex.Disk through your browser and provide a public link to it in your email.

If the program does not install or does not start, retrieve the logs manually:

  1. Open File Explorer, copy the address %LOCALAPPDATA%\Yandex\Yandex.Disk.2, and insert it in the address field.
  2. Press Enter.
  3. Archive the contents of the folder that opens and attach this archive to the feedback form or to your email.
Tip. If you can't attach the archive to the email, upload it to your Yandex.Disk through your browser and give a public link to it in your email.

Do you upload files to your Yandex.Disk through the special program window or a regular Windows folder?

Most likely, you have Yandex.Disk 2.0 or Yandex.Disk 3.1. To know for sure, click Help → About the program in the menu bar. This page shows the version of the program.

Most likely, you have classic Yandex.Disk (Yandex.Disk 1.4).

Specify the version of your program:

  1. Click the app icon in the menu bar.
  2. Click .
  3. Select a topic from the Help menu.
  4. Hold down the Ctrl key and click Report an error to Yandex. A folder containing the ZIP archive you selected opens automatically.
  5. Attach this archive to the feedback form or to your email.
Tip. If you can't attach the archive to the email, upload it to your Yandex.Disk through your browser and provide a public link to it in your email.
  1. Open Finder, copy the address /Yandex / Yandex.Disk.2 and insert it in the address field.
  2. Press Enter.
  3. Archive the contents of the folder that opens and attach this archive to the feedback form or to your email.
Tip. If you can't attach the archive to the email, upload it to your Yandex.Disk through your browser and provide a public link to it in your email.
  1. Open the Help menu.
  2. Hold Ctrl and click View help. The folder with the selected ZIP archive will open automatically.
  3. Attach this archive to the feedback form or to your email.
Tip. If you can't attach the archive to the email, upload it to your Yandex.Disk through your browser and provide a public link to it in your email.

If the program does not install or does not start, retrieve the logs manually:

  1. Open Finder, copy the address / Library/Application Support / Yandex.Disk.2 and insert it in the address field.
  2. Press Enter.
  3. Archive the contents of the folder that opens.
  4. Open Finder, copy the address / Library/Logs/Diagnostics and paste it into the address bar.
  5. Press Enter.
  6. Archive the contents of the folder that opens.
  7. Attach both of these archives to the feedback form or to your email.
Tip. If you can't attach the archive to the email, upload it to your Yandex.Disk through your browser and provide a public link to it in your email.

Do you upload files to your Yandex.Disk through the special program window or a regular Finder folder?

Most likely, you have Yandex.Disk 2.0 or Yandex.Disk 3.1. To know for sure, click Help → About the program in the menu bar. This page shows the version of the program.

Most likely, you have classic Yandex.Disk (Yandex.Disk 1.4).

Archive the contents of the .sync folder and attach the archive to the feedback form or to your email.

Tip. If you can't attach the archive to the email, upload it to your Yandex.Disk through your browser and provide a public link to it in your email.