Log in, log out, and install the program
Installing the program
To use Yandex.Disk on your computer, you need to install a program first:
Download the program from the Yandex.Disk page. You will see instructions on how to run the file once it starts downloading.Note. If you previously had Classic Yandex.Disk or Yandex.Disk 2.0 installed, the application will update to version 3.0.
After the program is installed, select the shortcuts that will appear on the desktop and in the Start menu.Note. You can configure the display of shortcuts at any time. To do this, open the program and click in the upper-left corner. Go to Shortcuts on the desktop and Start menu and specify the desired options.
Click Done. The program icon will appear in the Windows notification area.
- Check your operating system version. The Yandex.Disk program can be installed on the following Windows versions: 32-bit Windows XP Service Pack 3, Windows Vista, Windows 7, Windows 8 (classic interface), Windows 10.
- Please check your internet connection if you experience problems downloading the Yandex.Disk setup file.
- Proxy servers and firewalls may also prevent the app from installing.
Log in to Yandex.Disk
After installation, the Yandex.Disk program asks you to enter your Yandex username and password. If you don't have a Yandex account, click Register.
Until you log in, the icon is displayed in the Windows notification area.
To open Yandex.Disk, click the program icon in the notification area. You can also log in to the program using the Yandex.Disk shortcuts on the desktop or in the Start menu. If you don't log in immediately after installation, the program will ask you to enter your username and password when you first log in.
I can't log in to Yandex.Disk
Choose the problem you have:
- An error occurred. Please check your internet connection
The program cannot connect to the server. Please check your Internet connection and try disabling your antivirus software or firewall. This error may also be caused by a proxy server.
- Connection error. Please check your antivirus or firewall settings.
Check your internet connection.
Make sure that your computer's time and date are correct.
- The ports used by the program must be open. Check if your provider, antivirus or firewall has blocked any of the following ports: 443, 5222.
Try disabling certificate verification in your antivirus settings.
For the “Kaspersky lab” products, turn off the secure connection check: Settings → Advanced → Network. Uncheck the Scan encrypted connections option.
For the ESET products, disable HTTPS protocol scanning: open the settings menu under the Computer Scan tab. Advanced settings → Web and email → Web access and antiphishing protection → Scanner setup → HTTP, HTTPS. Check the Do not scan HTTPS setting.
Install the latest version of the program. Make sure that you've entered your Yandex account password correctly.
If you receive any of the following error messages:
Log out of Yandex.Disk and switch accounts
The app can be used by one Disk that's tied to one account. If you log in under a different username, a new Yandex.Disk folder is created for syncing.
To change your account, open the program, in the upper-left corner, select Basic, and click Log out. After you log out, the program prompts you to re-enter your username and password for authorization., go to the tab