Log in, log out, and install the program

  1. Installing the program
  2. Log in to Yandex Disk
  3. I can't log in to Yandex Disk
  4. Log out of Yandex Disk and switch accounts
  5. Restore Yandex Disk

Installing the program

To use Yandex Disk on your computer, you need to install a program first:

  1. Download the program from the Yandex Disk page. You will see instructions on how to run the file once it starts downloading. If you're using Safari, the file will launch automatically.

    Note. If you previously had Classic Yandex Disk or Yandex Disk 2.0 installed, the application will update to version 3.0.

  2. Drag the Yandex Disk program to the Applications folder on your computer.

The app won't download/install
  1. Check your operating system version. The Yandex Disk program can be installed on macOS versions 10.11 and later (El Capitan, Sierra, High Sierra, Mojave, Catalina).
  2. Please check your internet connection if you experience problems downloading the Yandex Disk setup file.
  3. Proxy servers and firewalls may also prevent the app from installing.

Log in to Yandex Disk

After installation, the Yandex Disk program asks you to enter your Yandex username and password. If you don't have a Yandex account, click Register.

Attention. If you use two-factor authentication or have used it before, you need a one-time password generated by the “Yandex.Key” mobile app to log in to the Yandex Disk program.

Until you log in, the icon is displayed in the menu bar.

To log in to Yandex Disk, double-click the application icon in the menu bar. If you don't log in immediately after installation, the program will ask you to enter your username and password when you first log in.

I can't log in to Yandex Disk

Choose the problem you have:

I can't remember my username, email address, password, or the answer to the security question

I don't remember my password

I don't remember my username or email address

I don't remember the answer to the security question

I remember my username and password, but I can't log in

Install the latest version of the program. Make sure that you've entered your Yandex account password correctly.

Attention. If you use two-factor authentication or have used it before, you need a one-time password generated by the “Yandex.Key” mobile app to log in to the Yandex Disk program.

If you receive any of the following error messages:

An error occurred. Please check your internet connection

The program cannot connect to the server. Please check your Internet connection and try disabling your antivirus software or firewall. This error may also be caused by a proxy server.

Connection error. Please check your antivirus or firewall settings.

  1. Check your internet connection.

  2. Make sure that your computer's time and date are correct.

  3. The ports used by the program must be open. Check if your provider, antivirus or firewall has blocked any of the following ports: 443, 5222.

  4. Try disabling certificate verification in your antivirus settings.

    For the “Kaspersky lab” products, turn off the secure connection check: Settings → Advanced → Network. Uncheck the Scan encrypted connections option.

    For the ESET products, disable HTTPS protocol scanning: open the settings menu under the Computer Scan tab. Advanced settings → Web and email → Web access and antiphishing protection → Scanner setup → HTTP, HTTPS. Check the Do not scan HTTPS setting.

Log out of Yandex Disk and switch accounts

The app can be used by one Disk that's tied to one account. If you log in under a different username, a new Yandex Disk folder is created for syncing.

Restore Yandex Disk

To restore Yandex Disk after reinstalling your operating system, replacing a hard drive, or deleting the program:

  1. Re-install the application.
  2. Log in to your account. If you still have any old Yandex Disk files on your computer, they will automatically sync with the server.