Uploading files to Yandex.Disk

  1. In the app, open the folder which you want to upload files to.
  2. Tap at the bottom of the screen.
  3. Select the method for uploading files.

File won't upload to server

An error uploading a file may occur because:

There's no more space on Yandex.Disk.

You or, if you have access to a shared folder, the folder owner may have run out of space on Yandex.Disk.

Your internet connection is affected by an antivirus, firewall, or proxy.

Yandex.Disk may work incorrectly due to an antivirus, firewall, or proxy server. To check if this is the reason, try temporarily disabling them. If Yandex.Disk is malfunctioning because of an antivirus or firewall, add the Yandex.Disk page to the list of exclusions of that program.

The internet connection slowed down

Check your internet connection speed at yandex.com/internet. Close all tabs in your browser except Yandex.Disk. Turn off apps that use the internet and refresh the page.

If you are experiencing a problem with the Yandex.Disk app, please report the error using the feedback form in the app:

  1. Open the app settings.
  2. Select Help and feedback → Report a problem
  3. Select the relevant issue.
  4. Describe the problem in as much detail as possible.
Note. Please report problems related to the mobile app from the app itself and not Help pages. This will ensure your message reaches the right specialists and is answered sooner. Additionally, when submitting from the app, our specialists get technical information that helps them sort out the problem.

If you can't write from the app because it crashes unexpectedly, send us a message about the error via the feedback form.