Reporting an error

If you are experiencing a problem with the Yandex.Disk app, please report the error using the feedback form in the app:

  1. Open settings.
  2. Select Help and feedback → Report a problem
  3. Select the relevant issue.
  4. Describe the problem in as much detail as possible.
Note. Please report problems related to the mobile app from the app itself and not these Help pages. This will ensure your message reaches the right specialists and is answered sooner. Additionally, when submitting from the app, our specialists get technical information that helps them sort out the problem.

If you can't write from the app because it crashes unexpectedly, send us a message about the error via the feedback form.