Yandex.Disk and user data

When you use the Yandex.Disk app, Yandex collects and transfers data to its servers. Yandex processes data according to its Privacy Policy and License Agreement.

To protect your data, follow the General recommendations for protecting personal information.

If you have any questions or problems, please contact support.

What data is transferred by the Yandex.Disk app

Type of data Why data is transferred How to disable data transfers
Files and metadata The service is used for storing files (photos, videos, documents, notes, and other files), as well as metadata (file size, download time, geolocation, information about shared data users, and actions performed on files) Permission is required to access files on the memory card. You can remove permissions in your device system settings.

You can't disable the transfer of only parts of the metadata. If you don't want to send metadata, don't use the Yandex.Disk app.

Usage information Improving the service. You can't use the app without this data. If you don't want to send this data, don't use the Yandex.Disk app.
Technical characteristics of the mobile device Improving the quality of the app's performance. You can't use the app without this data. If you don't want to send this data, don't use the Yandex.Disk app.
Application crash reports Improving the quality of the app's performance. You can't use the app without this data. If you don't want to send this data, don't use the Yandex.Disk app.
List of installed apps Analysis of user problems. Data is sent from the feedback form when the user reports a problem.
Network type and free space on device Analysis of user problems. Data is sent from the feedback form when the user reports a problem.
Location Improving the quality of the search function. Permission is required to search for your location using the network or GPS. You can disable location data transfers in your device system settings
Spoken phrases Voice input for a search query. Permission is required to use the microphone. You can disable data transfers in your device system settings

The only way you can stop the transfer of data that cannot be disabled app or system settings is by removing the Yandex.Disk app.

If you are experiencing a problem with the Yandex.Disk app, please report the error using the feedback form in the app:

  1. Open settings.
  2. Select Help and feedback → Report a problem
  3. Select the relevant issue.
  4. Describe the problem in as much detail as possible.
Note. Please report problems related to the mobile app from the app itself and not these Help pages. This will ensure your message reaches the right specialists and is answered sooner. Additionally, when submitting from the app, our specialists get technical information that helps them sort out the problem.

If you can't write from the app because it crashes unexpectedly, send us a message about the error via the feedback form.