Questions about statistics
- Impressions on the day a campaign was automatically stopped
- Discrepancies in data
- I am getting “false clicks”
- I have noticed a spike in impressions, clicks or expenditure
- I got clicks and impressions, but no orders or calls
- Fraudulent conversions
- I noticed a dip in impressions or clicks
- What is the dsp.yandex.ru platform?
- Why aren't there more impressions in a geo segment that has a bid adjustment to boost impressions?
- Why doesn't the number of impressions in Report Wizard match the number in the “Search queries” report?
Impressions on the day a campaign was automatically stopped
This may happen if users click on ads the day after they are displayed. For example, if a user entered a search query and saw your ad at 23:59, but only clicked on it at 00:01, then the impression and click will show up in the statistics for two different days.
This also explains cases when the number of clicks during a day exceeds the number of impressions.
Discrepancies in data
- Different click numbers
- Why do I see different totals for funds spent in the Yandex.Direct interface and in the API?
- Why is the total on my bill greater than the cost of clicks in my statistics?
- Why do my statistics not match my forecasts?
- Why don't the statistics in Yandex.Direct match the statistics in Yandex.Metrica?
Different click numbers
Click data on the campaign page may differ from data shown on other pages.
In the bid section of the campaign page, only clicks on the ad over the last 28 calendar days are shown. For “regular” ads, these are clicks in search results on desktops and tablets, while for mobile ads, these are clicks on smartphone search results. If the ad group has both “regular” and mobile ads, the combined data is displayed.
In most cases, clients notice differences in clicks:
- Refine keywords (impressions will begin when statistics start to accumulate again).
- Archive your campaign (accumulated statistics are reset to zero).
The page for a specific ad campaign shows only the keywords for which there are ad impressions. The information on the “My campaigns” page includes all clicks on ads for the entire duration of your campaigns.
Impression statistics and clicks on keywords might not be shown if you:
All statistical data is saved and reset to previous values when impressions resume.
On the campaign page, statistics are shown only for the search queries with the keywords you set, without semantic matching. Statistical reports show clicks including queries that semantically match the keyword.
By default, statistics for the entire period of your ad campaign on search and in ad networks are shown in the report. This factor also affects the difference in click data. You can configure which time period you want to get a report for.
Why do I see different totals for funds spent in the Yandex.Direct interface and in the API?
When statistics appear in the interface, as well as when calculating totals, the sum total of funds spent is rounded to two decimal places. Depending on whether you are viewing the general or detailed statistics, the values are rounded off either before or after they are added together. The total in the API statistics is not rounded off. This may result in slightly different total amounts.
Why is the total on my bill greater than the cost of clicks in my statistics?
Your bills (called "acts" in Russian) are automatically generated at the end of each month. The amounts listed in these acts can't be changed.
All Yandex.Direct advertising campaigns are regularly checked by an automatic system that protects advertisers from invalid clicks. The statistics for a given campaign may change after the campaign is checked.
If the total contained in the acts for a given period does not match the cost of the clicks in the statistics, that means your statistics for that period were corrected. This discrepancy will be compensated for when the next act is generated.
Why do my statistics not match my forecasts?
The number of real impressions and clicks within a campaign, as well as money spent, may differ from the predicted values, because the forecast considers only impressions on the main Yandex Search. In particular, the Budget forecast and Keyword selection tools do not take temporary targeting settings and impressions in the ad networks into account.
Why don't the statistics in Yandex.Direct match the statistics in Yandex.Metrica?
The point of comparing Yandex.Direct's statistics with Yandex.Metrica's special reports on Yandex.Direct is because Yandex.Metrica takes into account all sessions on a site, while Yandex.Direct only factors in clicks on ads.
Before comparing, make sure that your Metrica tag is installed on all pages of your site and linked to all your campaigns in Yandex.Direct.
Data from Yandex.Direct and Yandex.Metrica may differ; this is normal and should not be a cause for concern.
- The number of sessions and number of clicks do not match
This difference may be due to the following:
You did not link your Metrica tags to some of your ad campaigns.
You are comparing different attribution models in Yandex.Direct and Yandex.Metrica.
Users have ad blocking software (such as AdBlock) installed on their browsers, operating systems, or on proxy servers, which can stop tags from loading properly.
Users leave the site before the tag loads properly.
You added a vCard to your ad, and those clicks do not result in website sessions.
- In Yandex.Direct's statistics I see one set of Yandex.Metrica data, and in my own tag I see another
The Yandex.Direct statistics from Yandex.Metrica include data on page depth, conversion rates, and goal costs. If your site has several tags installed, then Yandex.Metrica will calculate the data for each tag separately, while Yandex.Direct will provide a total for all tags.
I am getting “false clicks”
If you see a large number of recurring sessions or very short sessions, check whether they show up in the “Yandex Direct, summary” report in Yandex Metrica. You can find the suspicious session by time — look at the daily statistics broken down by the minute.
Yandex.Direct uses multi-stage fraud protection that includes both automated and manual filtration methods to protect you from malicious or erroneous clicks. Clicks that Yandex Direct identifies as invalid or erroneous are not counted in the “Yandex Direct, summary” report in Yandex Metrica or in Yandex Direct statistical reports. The advertiser's account is not charged for these clicks.
- Ad number.
- The time period when you believe that fraudulent clicks occurred.
- The tag number in Yandex Metrica and links to reports.
- Any other data that you analyzed.
If your suspicions are confirmed, Yandex will restore those funds to your advertising campaign ASAP.
I have noticed a spike in impressions, clicks or expenditure
The number of clicks or impressions may have increased drastically for the following reasons:
- Changes in the ad campaign
Even minor changes in ad texts and campaign settings (time, display region, strategy), as well as changes in bids can influence your ad statistics. Changes to keywords can really affect statistics, as keywords are the main criteria that determines if your ads get served. For example, adding a popular phrase to your list of keywords can cause a sharp surge in your impressions and clicks.
- Impressions in ad networks
Content ads are displayed in the ad networks (Yandex Advertising Network and ad exchanges) if the advertising content corresponds to the site content or the user's interests. We are constantly adding new sites and working to improve ad performance on sites that are already part of the networks. Any one of of the network sites may become a source of useful traffic for you. You can check the number of impressions in ad networks with the Statistics by day report on the campaign statistics page. Click the Show additional settings button and check the ad networks box.
- External factors
To find out what keywords resulted in the majority of clicks, go to the Phrases by day report on the campaign statistics page. If certain phrases noticeably stand out, it may be caused by external factors (such as the current season, a certain TV show, the news, technical issues, changes in your competitors' bids, etc.). You can also use the Yandex Metrica “Yandex Direct, summary” report to view specific search queries which led to your website.
You can enter budget restrictions to monitor your ad expenses. Keep your campaign performance and desired audience coverage in mind when setting restrictions. If your budget is too small it will decrease your number of impressions and your potential customers may end up with your competitors.
If you think your ad campaign has been a target of fraud, please contact us using the form below. You must enter your ad number and the period of time when you think malicious clicks or impressions took place. If your suspicions are confirmed, Yandex will refund the money to your shared account ASAP.
I got clicks and impressions, but no orders or calls
We'd recommend paying attention to the quality of your website. Try using Session Replay in Yandex Metrica to determine if your website has quality issues. Session Replay allows you to perform a detailed analysis of user behavior (such as their actions and time spent on your site) and to identify problems in navigation, page logic and site usability.
Other times, the cause of weak sales may be poor campaign performance: users are unable to find the products, services, or terms of service that they want. Please check that you have correctly set your display region and your impression schedule. Also check that your site is free of errors and that you have refined your keywords. Follow Yandex's recommendations for improving advertising performance.
Fraudulent conversions are actions aimed at spending the advertiser's budget. The following conversions are not considered fraudulent:
- Repeat conversions within different sessions
Sessions are defined according to one out of four attribution models. For example, a user submitted a request during different sessions. This is not considered a fraud.
A session on the "Thank you for your purchase" page is set as a goal, but the user forgot to close the page and the conversion was counted twice. This is not a fraud either.
To avoid such situations, use verifiers that prevent users from sending the same data again. Either change the attribution model or the goal for optimization.
- Fields filled in incorrectly
- Contact details. An invalid email or phone number specified by the customer aren't fraudulent conversions.
Inappropriate use of fields. For example, a user left feedback in the contacts form or submitted other information instead of a phone number. Filling out a form in exchange for a reward promised on the site is not considered a fraud either.
To avoid such situations, carefully adjust the data format in forms and try not to mislead users.
If you suspect that a user converted deliberately to drain your ad budget, write to us using the form.
I noticed a dip in impressions or clicks
The number of clicks or impressions may have fallen drastically for the following reasons:
- Insufficient bid
Your competitors may have raised their bids, so your ad groups are losing auctions due to low bids or negative bid adjustments. Your ads can win auctions and be selected for impressions more often, if you increase your bids or remove the adjustments.
- Your advertised offer is seasonal
There are some offers that users are only interested in for part of the year. For example, people search for “snow boots” on Yandex more often in the winter than in the summer. You can use the keyword statistics service to find out when search terms related to your topic are popular.
- Similar ads in different campaigns
It might be the case that your other campaigns contain ads that perform better despite having similar impression criteria and displaying in the same regions that your campaign in question does. To find these ads, go to the Report wizard, select the Campaigns and Ad number cross-sections and filter by impression criteria (keywords, retargeting lists, mobile app interests) and region. The report will show you which ads get the most impressions and clicks.
You can disable ads that are less successful in favor of those that perform better or you can alter your impression criteria and regions.
- Strategy relaunch
You can perform certain actions that will relaunch automatic strategies. For example, your strategy will relaunch when you change your strategy settings or add funds when your account balance is zero.
When you relaunch your strategy, the system recalculates your indicators to set a new forecast and select optimal bids. This takes some time.
Learn more about relaunching your strategy.
- Ads with adult, sensitive, or distressing subjects
You could have edited ads so that they are moderated as adult, sensitive, or distressing content. Such ads are served in Yandex.Direct with restrictions: adult topics are served only on search and in ad networks on sites with adult content, ads with distressing subjects are served only for exact search queries, ads with sensitive subjects are served only on search and in ad networks on sites with content relating to sensitive subjects.
If you believe that your ad subject was determined incorrectly, please contact us.
If these recommendations didn't help, contact us using the form below. You must enter your ad number and the time period when you noticed a drop in impressions and clicks.
What is the dsp.yandex.ru platform?
The dsp.yandex.ru name represents a combination of external ad network sites that collect a small number of impressions. We don't list statistics for them individually because the numbers are insignificant. As soon as a site gets a significant number of impressions, the name of the site is shown.
Why aren't there more impressions in a geo segment that has a bid adjustment to boost impressions?
You might be using long-tail keywords, which means that the probability of an impression for the selected location-based audience segment is not very high, even with bid adjustments to raise the bid. Choose keywords with a higher impression frequency if you want to increase the number of impressions in the selected geo segment.
In addition, your competitors might have raised their bids, so your bid adjustment is not high enough for your ads to win the auction. Change your bids so that you can win auctions more often and be selected for impressions.
Why doesn't the number of impressions in Report Wizard match the number in the “Search queries” report?
Check the settings for the “Search queries” report. The report with the keyword text filter excludes search queries that didn't have clicks and that aren't listed individually in the statistics (Other search queries). This might make the number of impressions for a keyword in the Report Wizard higher than in the “Search queries” report.