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Complaints

I wish to complain about an ad placed in Yandex.Direct

According to offers of Yandex.Direct services, the advertisers are free to form the content of their ads and to set the terms and conditions for the placement thereof, and they are fully responsible for their ads' compliance with the law. If you have any complaints regarding an ad on Yandex.Direct, please contact the advertiser directly. Their contact information can be found on the ad itself (via the site or vCard).

If you also wish to inform Yandex, please put your complaint in writing and send it to: 119021, Moscow, 16 ul. Lva Tolstovo, “Yandex” In your letter, specify:

  • The name of your company or organization including its legal form (or your full name).

  • A description of the particular ad referred to in the claim, including the following: the text of the ad, landing website of the URL, as well as the ad placement terms and conditions (e.g., keywords, targeting, etc.), if relevant.

  • An explanation of what you believe is wrong with the ad, including links to the relevant laws and regulatory documents.

Sign the letter and attach copies of any documents you wish to include.

We take all complaints seriously. Once reviewed, Yandex will take all possible measures to resolve the situation. Please bear in mind that when distributing ads, Yandex is required to comply with the law. If, being a rightholder, you have any complaints in regard to ads published via Yandex resources that, in your opinion, violate the rights to the results of intellectual activities (music, films, software, etc.), please follow the procedure described below. to enable Yandex to promptly review your claim.

How to keep your competition from using certain keywords

Keywords are not part of an ad. Keywords are just one of the required conditions for an ad to be displayed. The law does not prescribe any special requirements, limits or restrictions on the use of keywords. This also applies to keywords that fully or partly match any trademark. In addition, Russia's competition law encourages competition and the freedom of economic activity. Yandex does not have the right to decide on the legality or illegality of an advertiser's actions in this situation. Therefore, Yandex does not take part in such disputes. Please, contact the advertiser directly on such matters.

Complain about Direct results listings

I can't find my ad

If you cannot find your ad among Yandex.Direct search results or it is displayed incorrectly, go to the Problems with displays section.

My site content has been copied

Yandex does not have the authority to delete, supplement or change the content of websites belonging to third parties. You need to address this matter directly with the owners of the websites where you found copied content.

I think that certain activities of an advertised organization violate the law.

The investigation of offenses or crimes, as well as the admission of guilt by third parties of committing offenses or crimes fall outside Yandex's authority. Please contact law enforcement agencies or judicial authorities to address these issues.

Different ads from the same organization are displayed simultaneously in Yandex.Direct search result listings

If you noticed that multiple webpages from the same organization are simultaneously present in Direct search result listings, report it to us using the feedback form.

Violations of intellectual property rights

If you are a copyright holder and your complaint about advertising on Yandex is related to a violation of your intellectual property rights, please follow a separate procedure.

Advertising content does not meet the Advertising Requirements

If you think that the contents of an ad in Direct do not conform with the Advertising Requirements, report it using the form below.

Make sure you fill in the Ad Heading Link field. We need this information to find and recheck the ad materials.

Restriction. Requests without the correct ad heading link will not be reviewed. To copy a link, right click on the ad heading and select Copy Link.
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