I have a complaint about an ad placed in Yandex Direct

According to the terms and conditions of the offer for Yandex Direct services, advertisers are free to determine the content of their ads and to set the terms and conditions for the placement thereof, bearing full responsibility for ensuring their ads comply with applicable laws. If you have any complaints regarding an ad on Yandex Direct, please contact the advertiser directly. You can find their contact information via a link in the ad.

If you want to report an ad that fails to meet the Advertising requirements, use the form.

If you believe that an ad published on Yandex online resources infringe on your intellectual property rights (such as music, films, software, or else), please fill out the form so that Yandex can review your claim promptly.

How to keep your competition from using certain keywords

Keywords are not part of an ad itself, but rather one of many conditions for its display. The law does not prescribe any special requirements, limits or restrictions on the use of keywords. This also applies to keywords that fully or partly match any trademark. In addition, Russia's competition law encourages competition and the freedom of economic activity. Yandex does not have the right to decide on the legality or illegality of an advertiser's actions in this situation. Therefore, Yandex does not take part in such disputes. Please, contact the advertiser directly on such matters.

Complain about Direct results listings

I can't find my ad

If you can't find your ad in Yandex Direct or it is displayed incorrectly, see Display problems.

My site content has been copied

Yandex does not have the authority to delete, supplement or change the content of websites belonging to third parties. You need to address this matter directly with the owners of the websites where you found copied content.

I think that certain activities of an advertised organization violate the law.

The investigation of offenses or crimes, as well as the admission of guilt by third parties of committing offenses or crimes fall outside Yandex's authority. Please contact law enforcement agencies or judicial authorities to address these issues.

Different ads from the same organization are displayed simultaneously in Yandex Direct search results

If you notice that multiple web pages from the same organization are simultaneously displayed in Yandex Direct search result listings, use the feedback form to report the issue.

Violations of intellectual property rights

If you are a copyright holder and your complaint about advertising on Yandex is related to a violation of your intellectual property rights, please submit a claim using the form.

The contents of an ad do not meet the advertising and promotional content requirements

If you believe that the contents of an ad in Yandex Direct do not meet the requirements for advertising materials, report it using the form below.

Make sure you fill in the Ad Heading Link field. We need this information to find and re-review the advertising and promotional content you are reporting.

Have questions?