Complaints

I wish to complain about an ad placed in Yandex.Direct

According to offers of Yandex.Direct services, the advertisers are free to form the content of their ads and to set the terms and conditions for the placement thereof, and they are fully responsible for their ads' compliance with the law. If you have any complaints regarding an ad on Yandex.Direct, please contact the advertiser directly. Their contact information can be found on the ad itself (via the site or vCard).

If you also wish to inform Yandex, please put your complaint in writing and send it to: 119021, Moscow, 16 ul. Lva Tolstovo, “Yandex” In your letter, specify:

  • The name of your company or organization including its legal form (or your full name).

  • A description of the particular ad referred to in the claim, including the following: the text of the ad, landing website of the URL, as well as the ad placement terms and conditions (e.g., keywords, targeting, etc.), if relevant.

  • An explanation of what you believe is wrong with the ad, including links to the relevant laws and regulatory documents.

Sign the letter and attach copies of any documents you wish to include.

We take all complaints seriously. Once reviewed, Yandex will take all possible measures to resolve the situation. Please bear in mind that when distributing ads, Yandex is required to comply with the law. If, being a rightholder, you have any complaints in regard to ads published via Yandex resources that, in your opinion, violate the rights to the results of intellectual activities (music, films, software, etc.), please follow the procedure described below. to enable Yandex to promptly review your claim.

How to keep your competition from using certain keywords

Keywords are not part of an ad. Keywords are just one of the required conditions for an ad to be displayed. The law does not prescribe any special requirements, limits or restrictions on the use of keywords. This also applies to keywords that fully or partly match any trademark. In addition, Russia's competition law encourages competition and the freedom of economic activity. Yandex does not have the right to decide on the legality or illegality of an advertiser's actions in this situation. Therefore, Yandex does not take part in such disputes. Please, contact the advertiser directly on such matters.

Complain about Direct results listings