How do I sign a contract?

Yandex.Direct uses offer contracts. Such a contract is convenient because while being legally binding and having full legal effect, it does not need to be signed by both parties.

The invoices you pay form an integral part of your offer contract. By paying, you accept the offer. Once the payment is made, we begin operating under the contract in compliance with the Civil Code of the Russian Federation.

To read the Yandex.Direct offer text, please go to the legal documents section.

Payment history and reporting documents

After you are redirected to the Yandex Balance Reconciliation report online page, specify the desired period of time and click Show.

Note. The Reconciliation Report Online is generated only for payers who make money transfers to “YANDEX LLC” (Russia).

To view the Acts history, please go to the Acts page and follow the same procedure.

To receive regular reconciliation reports:
  1. Click Order a regular accounting reconciliation act on the Service invoices ( page.
  2. Select the period for generating reports (quarterly, monthly, or yearly).
  3. Select the payers to generate the report for.
  4. Click Order.

The ordered reports in PDF format will be sent to the payer's email address after the twelfth day of each month following the reporting period.

Request documents

If you couldn't request documents using Yandex Balance, write to us using the form below or contact us by any other available means.

Have questions?

Attention. Our customer service department can only help you with the campaigns created under the same username you use to contact us. You can see your current login in the upper-right corner of the screen. Our team can access your data only when processing your request.

You can contact us from 10:00 to 19:00 (UTC+3) by phone:

Moscow: +7(495)780-65-20

Toll-free within Russia: 8(800)234-24-80, ext. 9


To access campaigns, a customer service specialist will need your PIN.