Error while loading video clip

Error*Solution

Invalid format. Supported formats: MP4, WebM, MOV, QT, FLV, AVI .

Please check the video clip's format and size in the file properties. You can edit the video clip with converters or video editing programs.

The video file size is too large. Only file sizes up to  50 MB are permitted.

The video track length of {value} seconds is not permitted. A video track must be between 14.9 and 15.1  seconds in length.

Video players often round up or down the actual length of a video or audio track. The actual length of a video and audio track must be between 14.9 and 15.1  seconds in length.

To check the actual length, try using a special program such as MediaInfo.

You can change the length by using a video editing program.

The audio track length of {value} seconds is not permitted. An audio track must be between 14.5 and 15.5 seconds in length.

Video codec is not supported. Supported video codecs: from 20 to 30 .

To check which codecs are used in the video clip, use a special program such as MediaInfo.

You can change codecs by using a converter.

Audio codec is not supported. Supported audio codecs: AAC, MP3, Vorbis .

* In the error message, the value for the uploaded video clip will appear in place of the {value} variable.

You can learn more about uploading video clips in the Creative Ad Builder for video extensions help section. Please contact us if you have any questions.