Error while loading video clip

Error* Solution

Invalid format. Supported formats: MP4, WebM, MOV, QT, FLV, AVI.

Please check the video clip's format and size in the file properties. You can edit the video clip with converters or video editing programs.

The video file size is too large. Only file sizes up to 50 MB are permitted.

The video track length of {value} seconds is not permitted. A video track must be from 14.9 to 15.1 seconds in length.

Video players often round up or down the actual length of a video or audio track. The actual length of a video and audio track must be from 14.9 to 15.1 seconds.

To check the actual length, try using a special program such as MediaInfo.

You can change the length by using a video editing program.

The audio track length of {value} seconds is not permitted. An audio track must be from 14.9 to 15.1 seconds in length.

Video codec is not supported. Supported video codecs: H.264, VP6F, VP8, Theora.

To check which codecs are used in the video clip, use a special program such as MediaInfo.

You can change codecs by using a converter.

Audio codec is not supported. Supported audio codecs: AAC, MP3, Vorbis.

* In the error message, in place of the {value} variable will be the value of the uploaded video clip.

You can learn more about uploading video clips in the Creative Ad Builder for video extensions help section. Please contact us if you have any questions.