---
metadata:
  - name: generator
    content: Diplodoc Platform v5.52.0
alternate:
  - https://yandex.com/support/direct/en/troubleshooting/error-ban.md
  - https://yandex.com/support/direct/ru/troubleshooting/error-ban.md
  - https://yandex.com/support/direct/tr/troubleshooting/error-ban.md
  - https://yandex.com/support/direct/zh/troubleshooting/error-ban.md
  - href: en/troubleshooting/error-ban.md
    type: text/markdown
    title: Markdown version
  - href: ../llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support/direct/en/llms.txt


# An ad was mistakenly identified as belonging to a prohibited category

If your ad was rejected by moderators, but you were not promoting [prohibited goods and services](https://yandex.com/support/direct/en/moderation/restricted-categories.md), please contact us using the form below, in the chat, or by phone.


<!-- source: en/_includes/res/id-res/only-login.md -->
{% note alert %}

Our customer service department can only help you with the campaigns created under the same username you use to contact us. You can check your username by opening [ya.ru](http://ya.ru/) in another browser tab. Our team can access your data only when processing your request.

{% endnote %}
<!-- endsource: en/_includes/res/id-res/only-login.md -->



<!-- стили желтых кнопок-катов: -->


<!-- стили желтой кнопки-ссылки: -->


<!-- локаль en -->

<!-- желтая кнопка-кат: -->
<div class="cut-button">

{% cut "Message us on WhatsApp" %}

<img src="https://yastatic.net/s3/doc-binary/src/support/direct/en/files/whatsapp-en-text.svg" style="display: block;"/>
<a href="https://wa.me/74951399193?utm_source=direct&utm_medium=help&utm_campaign=en" format="html" style="display: block; text-align: left; margin-left: 18px; color: #5889FF;">Go to WhatsApp</a>

{% endcut %}

</div>

<!-- желтая кнопка-кат: -->
<div class="cut-button">

{% cut "Call" %}

You can contact us from 10:00 to 19:00 (UTC+3) by phone:

**Moscow**: [+7 495 139-91-93](tel:+74951399193)

**Russian regions**: [8 (800) 700-47-45](tel:88007004745) (toll-free within Russia)

{% note alert %}

<!-- source: en/_includes/res/id-res/pincode.md -->
To access campaigns, the customer service specialist will need your [PIN](https://yandex.com/support/direct/en/troubleshooting/pin-code.md).
<!-- endsource: en/_includes/res/id-res/pincode.md -->

{% endnote %}

{% endcut %}

</div>

<!-- желтая кнопка-кат: -->
<div class="cut-button">

Contact the customer service department

<div style="padding: 15px;
         margin: 10px 0;
         background: #FFFFFF;
         border-radius: 10px;
         border: 1px solid var(--yc-color-line-generic);">
      <iframe style="background: #FFFFFF;"
            height="700"
            width="100%"
            frameborder="0"
            src="https://forms.yandex.ru/surveys/2293/?&iframe=1">
      </iframe>
</div>

</div>

<!-- конец локали en -->

<!-- локаль tr -->
<!-- конец локали tr -->

<!-- локаль zh -->
<!-- конец локали zh -->