---
metadata:
  - name: generator
    content: Diplodoc Platform v5.52.0
alternate:
  - https://yandex.com/support/direct/en/contact-us.md
  - https://yandex.com/support/direct/ru/contact-us.md
  - https://yandex.com/support/direct/tr/contact-us.md
  - https://yandex.com/support/direct/zh/contact-us.md
  - href: en/contact-us.md
    type: text/markdown
    title: Markdown version
  - href: llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support/direct/en/llms.txt


# Contacts in Russia and CIS

If you have any questions about Yandex Direct, we are always ready to assist you.

### General questions {#ru-tech}

<!-- стили желтых кнопок-катов: -->



<!-- стили желтой кнопки-ссылки: -->


<!-- стили куар-кодов: -->


Scan the QR code or tap it to follow the link.

<div class="footer-col-social">

<div class="social-card"> <!-- telegram -->

<a href="https://t.me/YandexDirectSupportBot?utm_source=direct&utm_medium=help&utm_campaign=ru" target="_blank">
    <img src="https://yastatic.net/s3/doc-binary/src/support/direct/ru/files/telegram-qr.png" style="width: 96px;">
</a>

</div>



<div class="social-card"> <!-- watsapp -->

<a href="https://wa.me/74951399193?utm_source=direct&utm_medium=help&utm_campaign=ru" target="_blank">
    <img src="https://yastatic.net/s3/doc-binary/src/support/direct/ru/files/watsapp-qr.png" style="width: 96px;">
</a>

</div>

</div>

If you select Telegram or WhatsApp, keep in mind that Yandex does not control and is not liable for how third-party messengers store your data and chat history.

<!-- желтая кнопка-кат: -->
<div class="cut-button">

{% cut "Message us on Viber" %}

<div class="border-no">

#|
||

<a href="viber://chat?service=34368" target="_blank">
    <img src="https://yastatic.net/s3/doc-binary/src/support/direct/ru/files/rakuten-viber-qr.png" style="width: 96px;">
</a>

|
For inquiries from the Republic of Belarus
||
|#

</div>

{% endcut %}

</div>


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<div class="cut-button">

{% cut "Call" %}

Clients and agency representatives can contact us 24/7 at the phone numbers:

**Russia**: [8 (800) 700-47-45](tel:88007004745) (toll-free within Russia)

**Moscow**: [+7 495 139-91-93](tel:+74951399193)

**Belarus**: [+375 17 336-31-36](tel:+375173363136)

<!-- source: en/_includes/res/id-res/pincode.md -->
To access campaigns, the customer service specialist will need your [PIN](https://yandex.com/support/direct/en/troubleshooting/pin-code.md).
<!-- endsource: en/_includes/res/id-res/pincode.md -->

{% endcut %}

</div>










<!-- желтая кнопка-кат: -->
<div class="cut-button">

{% cut "Leave a message" %}

{% list tabs %}

- Clients

  <div style="padding: 15px;
       margin: 10px 0;
       background: #FFFFFF;
       border-radius: 10px;
       border: 1px solid var(--yc-color-line-generic);">
    <iframe style="background: #FFFFFF;"
          height="700"
          width="100%"
          frameborder="0"
          src="https://forms.yandex.ru/surveys/10010310/?lang=en&iframe=1">
    </iframe>
  </div>

- For agencies

  {% include [ ](_includes/feedback-form.md) %}

{% endlist %}

{% endcut %}

</div>


















**Please note**

Some issues raised on a weekend or holiday can only be addressed on the next business day. This especially applies to inquiries that require the involvement of experts from other departments.


### Refunds {#ru-refund}

The procedure is detailed in the [Refunds to Yandex Direct clients](https://yandex.com/support/direct/en/payments/refund.md) section.


{% included (_includes/feedback-form.md) %}
<!-- стили желтой кнопки-ссылки: -->


<!-- желтая кнопка-ссылка: -->
[Feedback forms](https://yandex.ru/partner-office/knowledge-base){.button}


{% endincluded %}