Advertising materials (texts, keywords, and links from ads (if any)) are normally moderated within several hours. No ads are reviewed at night.
The moderation of contact information takes place during the working hours specified in the contact details, and can therefore take up to 24 hours. The ad materials for the same order will take much less time.
In some cases an ad may begin being displayed automatically. It means the ad will be displayed almost immediately after its creation or modification. However, the moderator will check it for compliance with the advertising material requirements and it may be rejected later based on the results of the check. The moderation of such ads usually takes place within about three days.
You will receive an email notifying you of the outcome of the moderation. The results will also be displayed on the My ads page.
Moderation work schedule: the moderating team works seven days a week from 09:00 to 00:00.
The ad text and the advertised products or services may be rejected for the following reasons:
The ad's keywords may be rejected for the following reasons:
Contact information may be rejected for the following reasons:
If you are certain that your ad was rejected by mistake, or you don't fully understand why it was rejected, please write us. Please include the order number along with a justification of your position.
Ad impressions will only start once payment for your order has been received. You can find more information about payment methods and times in the How to pay for your ad section.
Press Ctrl + F5 to update the information.
Check your ad impression numbers, by keywords, on the Yandex.Direct all ads page.
Check your campaign settings to make sure that these times conform to those specified in time targeting.
The IP address of your computer may not be in our database or may belong to a different geographic region. In this case, you cannot see your ad, although other visitors can. You can send us your IP address via the feedback form so that we can tell you exactly what the reason is.
The time it takes between activating your order and impressions commencing can be up to 40 minutes, or up to three hours during peak times.