Direct Commander

Troubleshooting

If an error occurs while logging into Direct Commander, please follow these recommendations.

Log in error. Access denied

You may get an "Access denied" error when attempting to log in to Commander for the following reasons:

  • You are not a Yandex.Direct user. In this case, you need to create at least one ad campaign in the web-interface and try logging in again.

  • You're using the Yandex.Direct Light Interface. Switch to the Professional Interface to start using Commander.

  • You may have set up restrictions regarding which IP-address you can access Commander from. You can change the settings on the Direct API access management page under the Parameters tab in the Permitted IP addresses field.

If the error persists, please contact Support using the form below.

Log in error. Authorization server is not accessible

If you get the error message "Cannot connect to authorization server" when trying to log in to Commander, follow the recommendations below.

  • If you're using a Windows OS, check whether you are permitted to set up secured connections in Internet Explorer:

    1. Click (Service) Internet Options in the upper right corner.
    2. Go to the Advanced tab in the settings window.
    3. In the Parameters block, the box next to TLS 1.0 should be checked.
    1. Click ServiceInternet Options in the tools panel.
    2. Go to the Advanced tab in the settings window.
    3. In the Parameters block, the box next to TLS 1.0 should be checked.
  • Check your Direct API access: go to https://api.direct.yandex.ru in Internet Explorer (for Windows users) or Safari (for Mac OS users). The word "hello" should appear on the screen. If nothing appears on the screen it's possible that an antivirus, firewall, or security certificate is blocking Commander. Check the program settings and try logging in again.

If the error persists, please contact Support using the form below.

If an error occurs while working with Direct Commander, please use the menu item ?Report a problem. Describe which actions led to the error and what the problem is.

If this menu option is unavailable, or you were unable to find the answer to a different question about Commander in Questions and answers, then please contact Support using the form below. Please describe the problem in as much detail as possible so that we can answer your question fully.

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