---
metadata:
  - name: generator
    content: Diplodoc Platform v5.52.0
alternate:
  - https://yandex.com/support/delivery-profile/en/api/express/errors.md
  - https://yandex.com/support/delivery-profile/ru/api/express/errors.md
  - href: en/api/express/errors.md
    type: text/markdown
    title: Markdown version
  - href: ../../llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://yandex.com/support/delivery-profile/en/llms.txt

# Error guide

| Error code | Message | Description |
|:--- |:--- |:--- |
| 401 | `unauthorized` | Invalid token specified. Get the correct token in your personal account. |
| 500 | `Internal server error` | Try again or change the request. |
| 409 | `inappropriate_status` | Invalid action. The claim has already been confirmed or canceled or the action can't be performed. |
| 400 | `Parse error` | Make sure the created JSON is correct. |
| 400 | `unknown_zone` | Invalid coordinates. Make sure the coordinates are specified in the correct order [longitude, latitude] and try searching for the location in Yandex Maps. |
| 400 | `invalid_destination_point` | A pickup location doesn't have any associated deliveries. |
| 400 | `invalid_phone_must_start_plus_symbol` | Invalid phone number format. Make sure the number is specified in the correct format (+79123456789). |
| 400 | `invalid_phone_size_incorrect` | Invalid phone number format. Make sure the number is specified in the correct format (+79123456789), contains the "+" character, and has the correct number of digits. |
| 400 | `required_tariffs_disabled_for_user` | Invalid rates. Test account has expired or the specified rate is disabled. |
| 400 | `too_many_loaders` | The maximum number of movers is 2. |
| 400 | `delay_too_long` | The maximum number of days in the `due` field is 3. |