Troubleshooting

Most of the problems associated with using Yandex.Connect can be solved by the organization's administrator. This section provides recommendations for admins.

  1. Migrating from Yandex.Mail for Domain
  2. Add or remove a domain
  3. Set up DNS records
  4. Add employees
  5. I can't use Yandex.Connect services
  6. The suggestions didn't help

Migrating from Yandex.Mail for Domain

To migrate your domain and mailboxes from Yandex.Mail for Domain to Yandex.Connect, go to the domain management pageand click Migrate to Connect. To learn more, see Migrating from Yandex.Mail for Domain.

Add or remove a domain

To manage domains, go to the Domains page. To learn more, see Domains.

Set up DNS records

You can find the DNS record configuration settings for domains delegated to Yandex on the DNS management page. To learn more, see the sections MX record, SPF record, and DKIM signature.

Add employees

To create an employee account, open the Organizational structure page, then click at the bottom of the column and select Add a person. To learn more, see Creating accounts.

I can't use Yandex.Connect services

Most likely, you are logged in under the old mail administrator account for Yandex.Mail for Domain (with a login that looks like login@yandex.tld). You can't use this account with Yandex.Connect services, such as Wiki or Tracker. To be able to use Yandex.Connect services, create an employee account for yourself. If necessary, grant administrator rights.

The suggestions didn't help

If you didn't find an answer to your question in the Help articles, write to us.