Troubleshooting

I have an issue with Mail

• I can't create a mailbox
• I can't create a mailing list
• I can't send an email on behalf of a department or team
• I can't find the list of mailboxes hosted on a domain
• I see a mailbox named all@yourdomain.com in the list. What is it for?
• I can't change my mailbox password
• I can't receive and send emails from the mailbox hosted on my domain
• I can't send emails from an email client
• My emails don't reach the recipient or end up in the spam folder

I have an issue with the domain

• Domain status can't be verified
• The website and mail stopped working after I delegated a domain
• A domain called domain-12345-yaconnect.com appeared instead of the one I enabled
• I can't remove the domain
• I can't access a website via its domain address
• Problems accessing the company or domain

Issue with opening a page in Yandex.Connect

If you visit Yandex.Connect by clicking a link or a bookmark saved in your browser and see a message that says “This section doesn't exist”, this means that your account doesn't have access rights to view the page. For example, the user management and domain management pages are only available to the organization's administrators.

• If you have multiple accounts, log in to the one with the administrator access rights.
• If you are involved with multiple organizations, try switching to an organization you have administrator rights in.

I can't edit or delete my account

The tips didn't help

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