Restore access to a domain

If you've lost access to your company, you can try restoring it if you had already connected a domain via Yandex.Connect before.

  1. Restoring your login and password
  2. Transferring organization management rights to another account
  3. Transferring a domain to another company

Restoring your login and password

Restoring access is easy if you specified your real first and last names, linked your phone number to the account, and set up a security question when signing up.

I don't remember the organization owner's login
  • If you linked your phone number to your account, or recently signed in to the account using the same computer and web browser, open the Restore login page and follow the instructions.

  • If you used this address to message your friends, family, or colleagues, try contacting them (e.g. via a social network). Perhaps they remember your address or can find your emails in their mailbox and tell you the address you sent them from.

I don't remember the organization owner's password

If you specified your real first and last names when signing up and linked your phone number to the account, open the Restore password page and follow the instructions.

If you see a message saying that the email or phone number you entered is incorrect, check for typos. If your phone number was entered correctly but is still not recognized, try to remember whether there are other email addresses or phone numbers you may have linked to your account instead.

If you can't restore either your login or your password, try to transfer the organization management rights to another account.

Transferring organization management rights to another account

If you can't recall the login or password you used to set up your company in Yandex.Connect, transfer the organization management rights to a new account:

  1. Register a new Yandex account.

  2. You have to confirm that you're the owner of the organization. To do this, fill in the access restoration form.

  3. Confirm that you own a domain using one of the methods outlined in the form.

If everything is in order, your new account will gain the organization owner status. All the company-related data will remain unchanged.

Transferring a domain to another company

If you can't regain your ownership status, you can link a domain to another company instead. However, all employee information and associated mailboxes will still be linked to the old company and you won't be able to access them.

  1. Register a new Yandex account.

  2. Create a new company in Yandex.Connect.

  3. Go to the Yandex.Connect home page, find the Webmaster card, and click Add domain.

  4. Enter the name of your domain (such as example.org) and click Add.

  5. If your domain is still linked to the old company, you will see a corresponding notification. To transfer your domain to a new company, click Transfer domain.

  6. Confirm your ownership of the domain using one of the methods outlined on the screen.

  7. Wait for the domain to be verified.