Troubleshooting issues with Mail
- Contact your organization's administrator.
- I can't create a mailbox
- I can't create a mailing list
- I can't send an email on behalf of a department or team
- I can't find the list of mailboxes hosted on a domain
- I see a mailbox called
email@example.com the list. What is it for?
- I can't change my mailbox password
- I can't receive and send emails from the mailbox hosted on my domain
- I can't send emails from an email client
- Returning mailboxes to their original domain
- My emails don't reach the recipient or end up in their spam folder
- The tips didn't help
I can't create a mailbox
All mailboxes in Yandex.Connect are linked to employee accounts. To create a new mailbox, first create a new account for one of your employees.
If this feature is not available and you can't add employees, make sure you linked a domain to your company and confirmed it.
I can't create a mailing list
Yandex.Connect mailing lists are shared mailbox addresses used by departments or teams. To create a mailing list, add a department or a team and set their email address.
I can't send an email on behalf of a department or team
Teams and departments in Yandex.Connect don't have actual mailboxes. Therefore, it is not possible to log in to the mailbox of a department or team and send emails on their behalf. You can only send emails from an employee mailbox.
Team and department email addresses are used simply as mailing lists. If you send an email to such an address, everyone from its respective team or department will get a copy of your email.
I can't find the list of mailboxes hosted on a domain
I see a mailbox called
firstname.lastname@example.org in the list. What is it for?
An address like
email@example.com is a general mailing list for your entire organization. This mailing list does not have a separate mailbox. All employees belonging to your organization will receive messages sent to the general mailing list.
You can change the mailing list address in the organization profile.
I can't change my mailbox password
In Yandex.Connect, all mailboxes are linked to employee accounts. To change an employee's password:
Make sure you are logged in as the admin in Yandex.Connect.
Go to the All employees page.
Select an employee from the list.
In the employee profile, click.
Set the password and save your changes.
I can't receive and send emails from the mailbox hosted on my domain
Most of the issues with Yandex.Mail are related to incorrect mail domain settings. Make sure that the domain is set up correctly:
- Step 1. Check the domain registration date
You can check your domain's registration date using any available WHOIS service. For example, https://www.whois.com:
Go to the WHOIS service page.
Enter your domain name in the search box, e.g.
Make sure the date in the Expires On: line has not yet been reached.
If your domain has expired, contact your registrar to renew it.
- Step 2. Check your domain's DNS records
Make sure the DNS records are configured correctly. You can use this service to check: http://www.digwebinterface.com. You can also try other dig utilities.
If your domain hasn't expired and all the settings are correct, look up your situation in Yandex.Mail Help under Troubleshooting.
I can't send emails from an email client
How you may encounter the issue:
- The client doesn't send or receive emails.
- You get error messages, such as:
“No connection to server”.
“Sender address rejected: Access denied”.
“Send auth command first”.
“Sender address rejected: not owned by auth user”.
“Login failure or POP3 disabled”.
Try logging in to the Yandex.Mail web interface with the same username and password you use in the client.
If you can log in without any errors, it means you haven't accepted the terms of the Yandex User Agreement. You automatically accept the terms when you first log in to the Yandex.Mail web interface.
Returning mailboxes to their original domain
Mailboxes and mail contained therein are automatically transferred to a technical domain that follows the format
domain-12345-yaconnect.com if your primary domain was connected to a new organization.
To transfer mailboxes back to their old domain, link the old domain to the organization again.
My emails don't reach the recipient or end up in their spam folder
If you send too many emails from your mailbox, the Yandex.Mail security system may mistake your emails for spam and stop you from sending more of them. For more information on restrictions on the number of emails you can send, see Restrictions on sending emails.
If you didn't send out mass mailings:
The tips didn't help
If you didn't find a solution here, please contact support.