Troubleshooting domain-related issues

  1. Domain status can't be verified
  2. The website and mail stopped working after I delegated a domain
  3. A domain called domain-12345-yaconnect.com appeared instead of the one I enabled
  4. I can't remove the domain
  5. I can't access a website via its domain address
  6. Problems accessing the company or domain
  7. The tips didn't help

Domain status can't be verified

If you have completed all the steps needed to verify a domain, but the domain status isn't updated to Verified when you click “Verify”, do the following:

  • If you chose Meta tag as your verification method, open the website's homepage in your browser, switch to the code viewer and make sure that the metatag you added is included in the code.
  • If you chose HTML file as your verification method, open the address of the page you added to your website in your browser (such as http://example.com/yandex_30202e0d90c66f39.html). Make sure that the page opens.
  • If you chose DNS as your verification method, it may take up to 72 hours (three days) to verify your domain.

    If you want to make sure you've added a DNS record for verifying your domain, use http://www.digwebinterface.com: enter your domain name, set the record type to TXT, and click Dig.

If you checked that you added all the necessary information (such as a metatag, an HTML file, or a DNS record), but the domain still doesn't update, please contact support.

The website and mail stopped working after I delegated a domain

Domain delegation means transferring domain management rights to the selected DNS server. If your website and mailbox stopped working after you delegated your domain, check the domain's DNS records:

  • To fix your email, set up an MX record. Your mailboxes and emails will be kept intact as long as the same email server used for domain delegation is specified in the MX record.
  • To fix your website, set up an A record.

You can verify and set up your DNS records on the website of your DNS hosting provider (the company that provides DNS servers for your domain). If you delegated your domain to Yandex servers, use the Yandex.Connect DNS editor to manage your DNS records.

A domain called domain-12345-yaconnect.com appeared instead of the one I enabled

If your organization's primary domain has been linked to a new organization on Yandex.Connect, the initial organization will lose access to that domain. If this happens, all mailboxes are automatically transferred to a technical domain called domain-12345-yaconnect.com. All the emails and mailboxes are kept intact.

If you want to bring your mailboxes back to the original domain, do the following:

  1. If you linked your domain to another organization you own, remove the domain from the new organizaiton.
    Note. If the new organization with your domain is owned by somebody else, you don't need to remove the domain from that organization.
  2. Link the domain to the initial organization again and verify it.
  3. You can remove the technical domain afterwards.

I can't remove the domain

You can only remove non-primary or unapproved domains. To remove the primary domain, you first have to promote some other domain to primary. If the organization has only one associated domain, you can only delete it along with the organization.

You can't remove a yaconnect.com domain, because this is a technical domain that stores your organization's data. For instance, this will help if you forget to renew the registration of the primary domain.

Read more in Remove a domain.

I can't access a website via its domain address

If you want your domain address to redirect users to a website, you need to set up an A record for your domain.

You can configure your A record using the website of your DNS hosting provider. If you delegated your domain to Yandex servers, you can configure your A record via the Yandex.Connect DNS Editor.

Problems accessing the company or domain

If you lose access to the company owner account, you can try to restore it yourself.

The tips didn't help

If you didn't find a solution here, please contact support.

Contact support