Troubleshooting domain-related issues

  1. Domain status can't be verified
  2. The website and mail stopped working after I delegated a domain
  3. My domain was connected in another organization: domain unlinked
  4. A domain called domain-12345-yaconnect.com appeared instead of the one I enabled
  5. Returning mailboxes to their original domain
  6. I can't remove a domain
  7. I can't access a website via its domain address
  8. Problems accessing a company or domain
  9. The tips didn't help

Domain status can't be verified

If you have completed all the steps needed to verify a domain, but the domain status isn't updated to Verified when you click “Verify”, do the following:

  • If you chose Meta tag as your verification method, open the website's homepage in your browser, switch to the code viewer and make sure that the metatag you added is included in the code.
  • If you chose HTML file as your verification method, open the address of the page you added to your website in your browser (such as http://example.com/yandex_30202e0d90c66f39.html). Make sure that the page opens.
  • If you chose DNS as your verification method, it may take up to 72 hours (three days) to verify your domain.

    If you want to make sure you've added a DNS record for verifying your domain, use http://www.digwebinterface.com: enter your domain name, set the record type to TXT, and click Dig.

If you checked that you added all the necessary information (such as a metatag, an HTML file, or a DNS record), but the domain still doesn't update, please contact support.

The website and mail stopped working after I delegated a domain

Domain delegation means transferring domain management rights to the selected DNS server. If your website and mailbox stopped working after you delegated your domain, check the domain's DNS records:

  • To fix your email, set up an MX record. Your mailboxes and emails will be kept intact as long as the same email server used for domain delegation is specified in the MX record.
  • To fix your website, set up an A record.

You can verify and set up your DNS records on the website of your DNS hosting provider (the company that provides DNS servers for your domain). If you delegated your domain to Yandex servers, use the Yandex.Connect DNS editor to manage your DNS records.

My domain was connected in another organization: domain unlinked

If your organization's primary domain is linked to a new organization on Yandex.Connect, the initial organization will lose access to it. If this happens, all mailboxes are automatically transferred to a technical domain called domain-12345-yaconnect.com. All emails in the mailboxes are kept intact.

  1. While the domain is unlinked from your organization, your mailboxes will be stored on a technical domain and their address will follow the format user@domain-12345-yaconnect.com. In this case, new emails are sent to newly created mailboxes of the organization that enabled your domain. To transfer emails from mailboxes created in a new organization, use the mail importer.
  2. If you linked your domain to another organization you own, remove the domain from the new organization.
    Note. If the new organization with your domain is owned by somebody else, you don't need to remove the domain from it.
  3. Link the domain to the initial organization again and verify it.
  4. You can remove the technical domain afterwards.

A domain called domain-12345-yaconnect.com appeared instead of the one I enabled

A technical domain that follows the format domain-12345-yaconnect.com is displayed if your primary domain was connected to a new organization. Moreover, all mailboxes and the emails they contain are automatically transferred to a technical domain called domain-12345-yaconnect.com.

To switch back to the primary domain for your organization, simply re-enable it.

Returning mailboxes to their original domain

Mailboxes and mail contained therein are automatically transferred to a technical domain that follows the format domain-12345-yaconnect.com if your primary domain was connected to a new organization.

To transfer mailboxes back to their old domain, link the old domain to the organization again.

I can't remove a domain

You can only remove non-primary and unapproved domains. To remove the primary domain, you first have to promote some other domain to primary. If the organization has only one associated domain, you can only delete it along with the organization.

You can't remove yaconnect.com domains since they are technical domains that store your organization's data. For instance, they come in handy if you forget to renew your primary domain's registration.

Read more in Remove a domain.

I can't access a website via its domain address

If you want your domain address to redirect users to a website, you need to set up an A record for your domain.

You can configure your A record using the website of your DNS hosting provider. If you delegated your domain to Yandex servers, you can configure your A record via the Yandex.Connect DNS Editor.

Problems accessing a company or domain

If you lost access to your organization or domain, try the following:

The tips didn't help

If you didn't find a solution here, please contact support.

Contact support