Work with an issue
By default, your issues are listed on the main page or in . To start working with an issue, go to its page.
Start work on an issue
When you start working on an issue, switch it to a new status (usually "In progress"). The status shows what state the issue is in and helps other users track its progress. The current status is shown under the issue title and in the panel on the right.
While you are working on it, don't forget to update the status so that you and your colleagues know what the current state is for the issue.
Your issue has the “Open” status. When you start working on it, switch the status to “In progress”. When it is completed, change the status to “Closed”. If you need to return to the issue later, you can switch it back to the “Open” status again.
Work on an issue
Tracker helps you keep track of the progress on issues and keep colleagues in the loop. When you are working on an issue, you can:
- Create an issue checklist.
List the steps needed to solve the issue and make a note in the checklist once you complete one.
If the details for the issue have changed, you can edit them.
Leave comments on issues, make notes, and invite colleagues to add their input.
Register the time spent on an issue.
Close an issue
When you have finished working on an issue, switch it to the final status (usually “Closed”) and select a resolution (the reason the issue is closed). The list of available resolutions depends on the queue settings.
The issue you are working on was canceled. To register this in Tracker, switch the issue to the “Closed” status and select the resolution “Canceled”.