How to edit an issue

To change an issue, go to the issue page. If you don't have access to edit the issue, request permissions from the queue owner or your organization's admin.

Note.

Issue pages are updated in real time. If someone edits or adds a comment to an issue that you have open in your browser, you will immediately see a notification on the browser tab.

How to change the issue description

Click next to the issue description and edit the text. To save changes, click /Save.

How to attach images and files to an issue

  1. Click next to the issue description.

  2. Drag the files to the area under the description or click Choose files.

    To insert attached images into the description text, click .

  3. Click Save.

How to change the issue details

The issue details are shown in the panel on the right. To change one of the values, click the name of the field. To save changes, click OK.

If you don't see the desired fields in the panel on the right, click to add them.

List of fields
FieldDescription
System

Followers

Logins or names of users subscribed to the issue.

By default, followers have access to read and edit the issue and are notified of any changes to it.

Access rules depend on the queue settings. Check with the queue owner.

Access

By default, users in this group have access to read and edit the issue, but they do not receive notifications of changes to the issue.

Access rules depend on the queue settings. Check with the queue owner.

Maillists

Teams and departments that are subscribed to the issue.

By default, members of these teams have access to read and edit the issue and receive notifications of changes.

Access rules depend on the queue settings. Check with the queue owner.

Start date

Date when progress started on the issue. You usually don't need to fill this in when creating a task.

End date

Date when the issue was completed. You usually don't need to fill this in when creating a task.

Deadline

Date by which the issue should be resolved.

Tags

Tags are text labels that make it easier to find and sort issues.

Components

You can mark issues with special labels called components. Use them to sort issues within a queue.

The list of available components is defined in the queue settings.

Affected version

The version of the product that the issue is related to. The list of available versions is defined in the queue settings.

The Affected version field is typically used with the Bug type of issue.

Fix version

The version of the product that the issue is related to. The list of available versions is defined in the queue settings.

The Affected version field is typically used with the Bug type of issue.

Time tracking

Original estimate

Initial estimation of time needed for the issue. Time is specified in the format 1w2d3h.

Agile

Sprint

The name of the sprint that the issue belongs to.

Story Points

Estimated effort for the issue in terms of Story Points.

The most popular issue settings are available in Tracker by default. If you don't see the settings you need, your company's admin can create them for you.

How to move an issue to another queue

Attention. When you move an issue, its sub-issues remain in the original queue.

To move an issue:

  1. Choose Actions → Change queue.

  2. Specify the queue to move the issue to.

  3. If necessary, specify the issue parameters and click Move.

How to link issues to each other

If an issue is related to other issues, you can show this relationship in Tracker:

  1. Choose Actions → Add link.

  2. Choose the appropriate type of relationship.

  3. Specify the key of the issue to link to. You can find the key on the issue page, under the title (for example, TEST-1234).

  4. Click Add link.

The number of links to an issue is unlimited. The list of related issues is shown in the Related section under the task description.

How to make an issue a sub-issue

You can make any issue a part of another issue:

  1. Choose Actions → Convert to sub-issue.

  2. Specify the key for the parent issue. You can find the key on the issue page, under the title (for example, TEST-1234).

  3. Click Save.

How to change the parent issue

  1. Open the sub-issue page.

  2. Click next to the name of the parent issue at the top of the page.

  3. Enter the key of the issue that you want to make the parent.

  4. Click Save.

How to remove the link to a parent issue

To remove the link to a parent issue:

  1. Open the sub-issue page.

  2. Click next to the name of the parent issue at the top of the page.

  3. Click Remove link.