Create an issue from a form

With Tracker you can create issues using information taken from Yandex.Forms. Forms are useful for organizing the workflow of your support service, collecting bug reports, or creating routine issues.

You can post your forms on websites, link them, or add them to wiki pages. To learn more about the Yandex.Forms service, see the Help section.

Set up forms for issue creation

To start creating issues via forms, do the following:

  1. Create a new form.

    Set up your form to collect data needed for issue creation.

  2. Configure Tracker notifications.

    The form will send out notifications containing lists of user answers to Tracker. Tracker will then create issues based on those lists.

  3. Configure the form's access rights.

    By default, these forms can only be filled out by your company's employees. Change your access settings to be able to receive requests from outside users.

  4. Post your form. Your form will be accessible via a link specified in the Link field.

Once your form is published, you can post it on a website or embed it into a wiki page.

Managing outside requests

With forms, even users with no access to Tracker can create issues on their own. These kinds of forms are useful for accepting requests or for contacting support.

To respond to a request from an outside user, do the following:

  1. Enable Allow sending emails to outside users in queue settings.

  2. Click Message on the issue page under the issue's name.

  3. Choose an address to send your email from:
    Queue address

    The From field will only display the queue address. If the queue has no address, create one.

    Responses to such emails are turned into comments for the corresponding issue.

    You can set up a Nickname to communicate with outside users. Create one or mode nicknames in thequeue email address settings.

    Your own address

    The From field will display your name and address.

  4. Specify your recipient and write your message.

  5. Click Submit.

The message text is attached to the issue as a comment.