Create an issue filter

If you need something more advanced than the preset system filters to find issues in Tracker, you can create your own filter and sort issues by title, description, comments, field values, update dates, and other parameters. For example, you can use custom filters to find all issues in queues where you have the author or assignee status.

You can use your saved filters to pick issues for dashboards and agile boards.

  1. Create a filter
  2. Edit a filter

Create a filter

Step 1. Create a filter

On the upper panel in Tracker, choose Issues → Search for issues.

Step 2. Set filter criteria
There are several ways to set filter conditions:
  • Quick filters

    Use quick filter buttons at the top of the page:

    1. Resolution filters. Select one of the options:

      • All: The page displays all issues, regardless of the resolution.

      • Without resolution: The page only displays issues that aren't resolved.

      • With resolution: The page only displays resolved issues.

    2. Role-based filters. You can apply multiple filters at the same time:

      • Reported by me.

      • Assigned to me.

      • Followed by me.

    As a result, only the issues that meet the selected filter conditions are shown in the list.

  • Searching by parameters

    Add issue parameters and set their possible values:

    1. Click Add parameter above the issue list.

    2. Select an issue parameter and set its value.

      All issues that don't meet your criteria are filtered out of the list.

    3. You can add multiple parameters for a more thorough search.
    For example, you can search for issues by name or description:
    • To find issues that contain a particular phrase in their name, add the Issue parameter to your search and enter the text to search for.
    • To find issues that contain a particular phrase in their description, add the Description parameter to your search and enter the text to search for.
    Note. If you define multiple parameters, only issues that contain all of them are found.

  • Query language

    You can use the query language to set special conditions that are not accessible via normal parameters. For instance, you can find issues that have been opened within the last week. To learn more about the query language, see Query language.

    1. Click Query language in the upper-right corner. All search parameters specified in issue fields and quick filters are displayed in the query field.
    2. Use query language to add parameters.
    3. Click Apply.

      All issues that don't meet your criteria are filtered out of the list.

Step 3. Configure the appearance of the issue list
  • If you want to hide or display certain issue fields, click Configure columns, select the fields, and click Save.
  • To group issues by a certain field, click No grouping to the right of the list and select the field.
  • To collapse the left-side panel with the filter list, click the button at the top of the panel.
Step 5. Save your filter

You can save your filter so you don't have to set it up each time you want to use it. Your saved filters are available in Issues → My Filters on the upper panel in Tracker.

  1. Click Save filter above the issue list.

  2. Choose an appropriate name for your filter and a folder to save it to.

  3. Click Save.

If you want to save a filtered issue list, click to the right above the list and select the format of the file to download or simply copy the list to the clipboard.

Edit a filter

Change filter parameters

  1. Go to Issues → My filters on the upper panel and choose your filter.

  2. Change the issue search using quick filters, parameters, or the query language.

  3. Click Save filter above the issue list.

    To save a filter under a different name, click and enter the name.

Set up filter access

You can share saved filters with your colleagues. By default, other employees can only view your filters after receiving a link from you. To change access rights:

  1. Go to Issues → My filters on the upper panel and choose your filter.

  2. Hover over the filter on the left-hand panel and click .

  3. Access is open to all employees by default. If you want to restrict access to the filter, delete the All employees group.

  4. Add users, departments, or teams you want to grant access to.

  5. In the Access rights column, choose the access rights you want to grant:

    • View — Lets users view your filter after receiving a link. They won't be able to edit the filter in any way.

    • Edit — lets users view and edit your filter after receiving a link.

    • Add to shared folder — places the filter in the Shared folder on the left-hand panel to be accessed by other users. This doesn't affect any access rights to the filter itself.

  6. Click Save.

Remove filters

  1. Go to Issues → My filters on the upper panel and choose your filter.

  2. Hover over the filter on the left-hand panel and click .

  3. Click on the filter card in the bottom-left corner and confirm your action.