Add auto updates

Create an auto update

  1. Open the queue page.

  2. To the left of the queue name, select  → Configure.

  3. Select Automatization → Auto updates in the left-hand panel and click Create auto update.

  4. Enter the name for your auto-update.

  5. To pick issues for auto-updating, set up a Filter using one of the following methods:

    • Click Add condition, choose your issue's field and specify its value.

      You can add multiple conditions if you want.

    • Click Request and set the required conditions using the query language.

  6. Choose one or more issue actions. To learn more about actions, check the Issue actions section.

  7. Click Create.

Issue actions

Change issue status
Available statuses are determined by your workflow settings.
Change field values

Changes values for an issue's field.

To view the field list, click Choose fields. Choose and action and specify the field value.

Action Description
Set value Assigns the set value to a field
Clear field Clears the field value.
Add to the list Adds an extra field value.
Remove from list Removes one of the field values.
Add comment

Adds a comment.

You can insert field values into your comments. To do this, click Add variable and select one or more values. You will see a sequence in the Comment field in the format {{issue.key_field}}.

HTTP request

Sends an HTTP request.

To send an HTTP request, do the following:

  1. Select the HTTP request method.

  2. Specify the full address of the website that was used to send the request. For example:

  3. Choose your login method:

    • NoAuth

      No authorization.

    • Basic

      Requires a username and a password.

    • OAuth 2.0

      Requires a token, an auth header, and a token type.

    All authorization data (login, password, token, authorization header, token type) is sent to the according fields and you don't need to specify any of it again in the headers.

  4. Enter request body.

    You can insert field values in your request body. Use a sequence like {{issue.key_field}} (for example, {{issue.key}} for the issue key or {{}} for the reporter. If you don't know the key for the field you need, check the webpage: or ask the company administrator.

  5. Enter headers and their values.