Comments on issues

You can use comments to leave notes, clarify the issue, or ask colleagues to join the discussion.

Tip. If you keep all your discussions about an issue in the comments section, you will always have access to the full history of what was discussed.

Leave a comment

To comment on an issue, enter text in the box at the bottom of the page. In the comments section, you can use wiki markup and attach images and files.

Reply to comments

To reply to someone's comment, click on it and click Reply.

Edit comments

  1. Click the comment you want to edit.

  2. Click Edit.

  3. Make your changes and then click Save.

All changes to comments are stored in the History.

Invite to comment

To invite other users to discuss the task:

  1. Click above the comment field.

  2. Enter the login or name of the user you want to invite in the comments. You can invite multiple users at once.

  3. Enter the comment text.

  4. Click Submit.

Send comments to a user's email address

You can send emails to in-house and outside users directly from the issue page. The message text is attached to the issue as a comment.

Restriction. Comments can only be sent to outside users if the queue settings allow it.

To send an email from the issue page:

  1. Click Email on the bar under the issue title.

  2. Choose an address to send your email from:
    Queue address

    The From field will only display the queue address. If the queue has no address, create one.

    Responses to such emails are turned into comments for the corresponding issue.

    You can set up a Nickname to communicate with outside users. Create one or mode nicknames in thequeue email address settings.

    Your own address

    The From field will display your name and address.

  3. Specify your recipient and write your message.

  4. Click Submit.

Responses to such emails are turned into comments for the corresponding issue automatically.

Share a comment

You can share a direct link to a specific comment with colleagues. To get the link, click on the date in the top right corner of the comment and copy the contents of the browser address bar.

Convert a comment into an email message

Respond to any notification about the change in an issue's status to create a comment via email:

  1. Open an email with a notification about a change with an issue.

  2. Write the comment text in the message body.

  3. Click Submit.

The comment will be created automatically after the message has been sent.

Use templates

Create a template

If you frequently leave similar comments, make a template for them. You can create a template on the special page or from the comment text:

  1. Enter the comment that you want to make a template.

  2. Click .

  3. Choose Create template from this comment from the drop-down list.

  4. Enter a name for the template.

  5. If you want the template to only be available in this queue, select the option Bind template to queue.

  6. Click Create.

Use a template

To create a comment from a template:

  1. Make sure that the comments field does not contain any text.

  2. Click .

  3. Select a template from the drop-down list and click Choose.

  4. If necessary, edit the comment. To publish it, click Submit.

Create an issue based on a comment

If the discussion of an issue leads to creating a new issue, you can create it directly from the comment:

  1. Click the comment that the new issue will be based on.

  2. Click Create issue and choose the type of relationship between the two issues.

  3. Fill in the fields as usual when creating an issue.

  4. Click Create.

Sort comments

Comments are listed chronologically by default. If you want to place the most recent comments at the start of the chain, do the following:

  1. Click  → Personal settings on the upper panel in Tracker or visit the link:

  2. In the Issue message order section, select New first.

  3. Click Save.

All issue changelogs in the History tab will also change their order to newest first.