Queue templates
Tracker offers multiple queue templates for common operations, which make it much easier to manage your issues. Queue templates include a workflow with preset issue types and statuses. Some templates include a preset issue board.
Start now
A queue template with an easy-to-use workflow and a great choice for new Tracker users. You can pick this template now and configure the workflow later for your issues.
A simple issue board is created when you select this template.
The workflow includes one issue type: Task.
Open
In progress
Need info
Closed
Possible transitions between statuses:
When an issue is Closed, the user is asked to leave a comment and choose a resolution:
Resolved
Won't fix
Duplicate
Basic development model
This queue template is tailored for in-house software development with no external clients.
A simple issue board is created when you select this template.
- Task
- Improvement
- Bug
- Release
Open
In progress
Need info
Review
Ready for testing
Testing
Resolved
Tested
Release candidate
Closed
Possible transitions between statuses:
When an issue is Closed, the user is asked to leave a comment and choose a resolution:
Resolved
Won't fix
Can't reproduce
Duplicate
Later
Software development as a service
This template is tailored for software development for external clients.
- Task
- Improvement
- Bug
- Project
Open
- Need info
- Need estimate
In progress
Resolved
Demonstration to customer
Release candidate
Closed
Possible transitions between statuses:
When an issue is Closed, the user is asked to leave a comment and choose a resolution:
Resolved
Won't fix
Can't reproduce
Duplicate
Scrum
This queue template is meant for Scrum development.
Selecting this template creates a Scrum “issue board”. This board type lets you plan sprints, rate issues, and view burn down charts.
The workflow includes the following issue types:
- Task
- Bug
- Epic
- Story
Open
In progress
Need info
Review
Ready for testing
Testing
Resolved
Tested
Release candidate
Closed
When an issue is Closed, the user is asked to leave a comment and choose a resolution:
Resolved
Won't fix
Duplicate
Kanban
This queue template is a good fit for the Kanban methodology.
A “Kanban” issue board is created when you select this template.
The workflow includes the following issue types:
- Task
- Bug
- Epic
- History
Open
In progress
Need info
Review
Ready for testing
Testing
Resolved
Tested
Release candidate
Closed
Possible transitions between statuses:
When an issue is Closed, the user is asked to leave a comment and choose a resolution:
Resolved
Won't fix
Duplicate
General support
This template helps you manage your user support service.
The workflow includes the following issue types:
- Incident
- Service request
- Task
Open
In progress
Need info
- Resolved
Closed
Possible transitions between statuses:
When an issue is Closed, the user is asked to leave a comment and choose a resolution:
Resolved
Won't fix
Can't reproduce
Duplicate
Later
Multi-tiered support
This template helps you manage support service with two lines.The workflow includes the following issue types:
- Incident
- Service request
- Task
Open
Support line 1
- Support line 2
Need info
- Resolved
Closed
Possible transitions between statuses:
When an issue is Closed, the user is asked to leave a comment and choose a resolution:
Resolved
Won't fix
Can't reproduce
Duplicate
Later
Services
This template is designed for organizations that provide services to other companies and private clients.
- Task
- Project
New
- Need info
- Need acceptance
In progress
Awaiting approval
Resolved
- On hold
Closed
Possible transitions between statuses:
When an issue is Closed, the user is asked to leave a comment and choose a resolution:
Resolved
Won't fix
Duplicate
Production
This template is designed for companies and departments that manufacture material goods.
- Task
- Project
New
- Need info
- Need acceptance
In progress
Awaiting approval
Closed
Possible transitions between statuses:
When an issue is Closed, the user is asked to leave a comment and choose a resolution:
Resolved
Won't fix
Duplicate
Marketing and advertising
This template is designed for organizations and departments that run marketing campaigns.
A simple issue board is created when you select this template.
- Task
- Project
Open
In progress
Need info
- Resolved
Closed
Possible transitions between statuses:
When an issue is Closed, the user is asked to leave a comment and choose a resolution:
Resolved
Won't fix
Duplicate
Document flow
This template is designed for managing document approval.The workflow includes one issue type: Task.
New
Need info
Need acceptance
In progress
Documents ready
- On hold
Closed
Possible transitions between statuses:
When an issue is Closed, the user is asked to leave a comment and choose a resolution:
Resolved
Won't fix
Duplicate
HR processes
This template is designed for issues meant for the HR department.- Leave
- Business trip
- Changes
- Documents
- Query
New
Need info
Need acceptance
In progress
Documents ready
- On hold
Closed
Possible transitions between statuses:
When an issue is Closed, the user is asked to leave a comment and choose a resolution:
Resolved
Won't fix
Duplicate
Staffing and recruitment
This template is designed for the recruitment and hiring workflow.
- Vacancy
- Candidate
New
- Need info
- Need acceptance
In progress
Awaiting approval
- On hold
Closed
Possible transitions between statuses:
When an issue is Closed, the user is asked to leave a comment and choose a resolution:
Resolved
Won't fix
Duplicate
Goal management
This template is designed for setting and managing company-wide and department goals.- Task
- Project
New
- Planned
- At risk
Canceled
Reached
Blocked
Possible transitions between statuses:
When an issue is Closed, the user is asked to leave a comment and choose a resolution:
- Success
- Goal exceeded
- Duplicate
- Later
- Won't resolve
