Find issues in queues

By default, the queue page displays all issues included in the queue. To search for issues in the list, use quick filters or the custom filter designer. If necessary, you can save the resulting list of issues as a file.

Quick Filters

You can use quick filters to filter and sort issues in a matter of seconds.

The quick filter buttons are located above the list of issues. They are grouped into several types:

  1. Resolution filters. Select one of the options:

    • All: The page displays all issues, regardless of the resolution.

    • Without resolution — The page only shows issues that don't have a resolution.

    • With resolution — The page only shows issues that have a resolution.

  2. Role-based filters. You can apply multiple filters at the same time:

    • Reported by me.

    • Assigned to me.

    • Followed by me.

  3. Favorites — a filter for issues you added to Favorites.

  4. Grouping issues by various criteria. Select one of the available criteria.

As a result, only issues that meet all the selected filter criteria will be shown in the list.

Filter builder

If the quick filters don't provide enough filtering options for you, use the custom filter designer. You can use the filter designer right on the queue page:
  1. Go to the queue page.

  2. Click in the upper-right corner.

  3. In the left pane, select options for filtering issues in the queue. If the options you need are not in the list, click Choose fields and add them.

  4. Click Apply.

Display issue fields

Configure which fields to show in the list of issues, so that you only see the details that are important to you:

  1. Go to the queue page.

  2. Click Choose fields on the right side of the page.

  3. Select the fields you want to see in the list of issues.

  4. Click Save.

Сhanges are applied immediately, and you don't need to refresh the page.

Save a list in Wiki

You can insert a list of issues on a Wiki page:

  1. Click  → Receive Wiki code in the upper-left corner.

  2. Copy the code.

  3. Insert the code on a Wiki page.

The list will be updated automatically. It will always show up-to-date information about the status of issues, their names, and assignees.

Save the list in a file

You can save the list of issues as a file in XML, CSV, or XLS format.

Attention. The list of issues is saved with all filters and field settings applied.

To save a list to a file:

  1. Click above the list of issues.

  2. Select the format for saving the list.

  3. Wait until the file is downloaded to your device.