Access to the queue

Restriction. By default, queue settings can only be accessed by the queue owner.

Restrict access to the queue

By default, users have unrestricted access to issues in a queue. You can change access settings for individual users, groups, or roles:

  1. Open the queue page.

  2. To the left of the queue name, select  → Admin.

  3. Go to the Access → All issues tab.

  4. Configure permissions by category:

    • Users and robots — Individual settings for individual users. To add a user to this category, enter the login or the user's name in the search bar at the top of the table.

    • Groups — Settings for departments and teams. To add a new department, enter its name in the search bar at the top of the table.

      Tip. To add all your organization's employees, select the group All employees.
    • Roles — Settings for users who have specific roles in queue issues:

      • Access — Users listed in the Access field of an issue.

      • Follower — Users who subscribed to the issue.

      • Reporter — The person who created the issue.

      • Assignee — The person assigned to the issue.

      • Queue owner.

      • Team member — A member of the queue team.

      If the role or group you need is not in the list, add it using the search bar at the top of the table.

  5. Click Save.

Restrict access to a component

You can configure access to various components of the queue. The rules for component access take priority over the rules for queue access.

To configure access to issues by component:

  1. Open the queue page.

  2. To the left of the queue name, select  → Admin.

  3. Go to Access → Issues with component.

  4. Configure permissions by category:

    • Users and robots — Individual settings for individual users. To add a user to this category, enter the login or the user's name in the search bar at the top of the table.

    • Groups — Settings for departments and teams. To add a new department, enter its name in the search bar at the top of the table.

      Tip. To add all your organization's employees, select the group All employees.
    • Roles — Settings for users who have specific roles in queue issues:

      • Access — Users listed in the Access field of an issue.

      • Follower — Users who subscribed to the issue.

      • Reporter — The person who created the issue.

      • Assignee — The person assigned to the issue.

      • Queue owner.

      • Team member — A member of the queue team.

      If the role or group you need is not in the list, add it using the search bar at the top of the table.

  5. Click Save.