Create a resolution

Restriction. Only your organization's admin can create new resolutions.

A resolution is an issue attribute that specifies why the issue was closed. For example, an issue can be closed because it was completed (the “Completed” resolution status) or because it's a duplicate of another issue (the “Duplicate” status).

The most popular resolutions are available in Tracker by default. If you need something different, create a new one:

  1. Make sure that you are logged in as the admin in Yandex Connect.

  2. Choose  → Tracker settings on the upper panel in Tracker.

  3. Go to the Resolutions tab.

  4. Click Create resolution.

  5. Fill in the fields and click Create.