How to create a queue

Each issue belongs to one of the queues. Issues with a common theme are usually grouped together in a queue. They might be issues for a specific project, department, or team.

How to create a queue

To create a new queue:

  1. Choose Queues → + Create queue in the upper panel in Tracker.

  2. Select the queue template. All templates fall under one of the categories below based on their issue types and statuses:
    • Development — for issues related to software development and testing.
    • People and documents — issues related to tech support and HR, as well as document approval issues.
    • Goods and services — for service projects and production issues.

    You can also copy your queue or create a new queue manually.

  3. Enter a unique key for the queue. The key can consist only of Latin letters and must not contain spaces or special symbols. The queue will be accessible via a direct link: https://tracker.yandex.com/queueKey.

    Tip. Try to use keys that reflect the purpose of the queue. For example, the key HR is suitable for issues in the Human Resources department, or SUPPORT is good for Support issues.
  4. Enter the name of the queue.

  5. Click Create.

Your queues are available in the Queues menu on the upper panel in Tracker.

Copying queues

If you want to apply settings used in an existing queue, just copy the queue:

  1. Switch to the queue creation mode and click Copy queue.

  2. Enter a unique key for the queue.

  3. Enter the name of your new queue.

  4. Enter the key or name of the original queue.

  5. Click Create.

Create a queue manually

If none of the preset queue types is suitable for your issues, you can set all the parameters for the new queue manually. Do the following:

  1. Enter a unique key for the queue. The key can consist only of Latin letters and must not contain spaces or special symbols. The queue will be accessible via a direct link: https://tracker.yandex.com/queueKey.

    Tip. Try to use keys that reflect the purpose of the queue. For example, the key HR is suitable for issues in the Human Resources department, or SUPPORT is good for Support issues.
  2. Enter the name of the queue.

  3. Fill in the description of the queue. The description is displayed on the queue page on the Description tab.

  4. Assign the owner of the queue. The owner can change the queue settings.

  5. Choose the queue team members. Just start typing the login, username, or department name and select one of the suggested options.

    You need to fill in the list of team members if you want to configure special access rights for them or assign issues to them faster.

  6. Configure notifications about issue changes for a particular queue.

  7. Configure the issue types and workflow for your queue.

  8. Set the default issue type and priority.

  9. You can allow or forbid users from voting for queue issues.

  10. You can set Advanced settings and Integration settings if necessary by doing the following:

    • Required queue fields — Issue fields that are always displayed on the issue page, regardless of user settings.

    • Notification fields — issue fields that are displayed in all notifications relating to queue issues.

    • Send emails — allows users to send emails to any address directly from the issue page. The message text is attached to the task as a comment.

    • Display Commits tab — enables or disables the Commit tab on the queue and issue pages. The tab displays all commits linked to your issue.