How to create a queue

Each issue belongs to one of the queues. Issues with a common theme are usually grouped together in a queue. They might be issues for a specific project, department, or team.

How to create a queue

To create a new queue:

  1. Choose Queues → New queue on the upper panel in Tracker, or go to the link https://tracker.yandex.com/queues/new/presets.

  2. Enter a unique key for the queue. The key can consist only of Latin letters and must not contain spaces or special symbols. The queue can be accessed via the direct link https://tracker.yandex.com/queueKey.

    Tip. Try to use keys that reflect the purpose of the queue. For example, the key HR is suitable for issues in the Human Resources department, or SUPPORT is good for Support issues.
  3. Enter the name of the queue.

  4. Select one of the templates or switch to manually creating a queue:

    Basic
    Contains only the basic queue settings. This type is suitable if you are just starting to work with Tracker.
    Software Development (basic)
    For software development tasks. This type of queue contains issue types and queue components that are relevant to software developers.
    Software Development (advanced)
    This type of queue is similar to “Software Development (basic)”, but it also allows for a testing stage.
    Scrum
    For applying the Scrum methodology. An Agile board is automatically created for the queue.
    Kanban
    For applying the Kanban methodology. An Agile board is automatically created for the queue.
    Support
    For issues for the Support department.
    Acceptance
    For processes that require approval. Examples are issues in the Human Resources department or for approving legal documents.
    Manual configuration
    If you need to create a queue manually.

Your queues are available in the Queues menu on the upper panel in Tracker.

Creating a queue manually

If none of the preset queue types is suitable for your issues, you can make all the settings for the new queue yourself:

  1. Enter a unique key for the queue. The key can consist only of Latin letters and must not contain spaces or special symbols. The queue can be accessed via the direct link https://tracker.yandex.com/queueKey.

    Tip. Try to use keys that reflect the purpose of the queue. For example, the key HR is suitable for issues in the Human Resources department, or SUPPORT is good for Support issues.
  2. Enter the name of the queue.

  3. Fill in the description of the queue. The description is displayed on the queue page on the Description tab.

  4. Assign the owner of the queue. The owner manages the queue:
  5. Enter a list of members of the queue team. To do this, start entering logins or names of users and choose the appropriate option.

    You need to fill in the list of team members if you want to configure special access rights for them or assign issues to them faster.

  6. Select the types of issues that will be available in the queue. To add multiple types of issues, click Add type.

  7. For each issue type, specify the workflow and possible resolutions. The workflow defines a list of possible issue statuses and the transitions between them.

  8. Set the default issue type and priority.

  9. If necessary, you can set Advanced settings for the queue:

    • Required fields for the queue — Details that will be displayed on the issue page regardless of the user's settings.

    • Fields in notifications — Issue details that will be present in all notifications about issues in the queue.