Add a workflow
To add a new workflow to the queue, copy an existing one and change it as necessary.
Copy a workflow
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Open the queue page.
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To the left of the queue name, select
→ Admin. -
Go to the Workflow tab.
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Click
to copy the workflow. -
Enter a name for the new workflow. If you leave this box empty, the new workflow will have the name
Copy of .... -
Click Copy.
-
If you need to edit the new workflow, click
.
to copy the workflow.
.Copy a workflow from a different queue
If you have already set up a suitable workflow in another queue, you can copy it:
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Open the queue page.
-
To the left of the queue name, select
→ Admin. -
Go to the Workflow tab.
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Click Copy workflow from another queue.
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Select the queue and the workflow you want to copy.
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Enter a name for the new workflow. If you leave this box empty, the new workflow will have the name
Copy of .... -
Click Copy.
-
If you need to edit the new workflow, click
.
Delete a workflow
To delete a workflow that you created:
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Open the queue page.
-
To the left of the queue name, select
→ Admin. -
Go to the Workflow tab.
-
Select the workflow and click
. -
Confirm the deletion.
.