Types of tasks and resolutions

Restriction. By default, queue settings can only be accessed by the queue owner.

A queue may include different types of issues, such as “Bug”, “Improvement” or “New feature”. Each type of issue has its own workflow and set of resolutions. You can change the parameters of the available types of issues in the queue settings.

Add an issue type to a queue

To create a new issue type:

  1. Go to the queue page.

  2. Choose  → Admin.

  3. Go to the Issue type tab.

  4. Click Add issue type.

  5. Configure settings:

    • Issue type — Select one of the available types.

      The most popular issue types are available in Tracker by default. If you don't see the type you need, your company's admin can create it.

    • Workflow — Set the workflow to apply to this type of task. Select one of the available workflows or create a new one based on one of them.

    • Resolutions — Select possible resolutions.

      The most popular resolutions are available in Tracker by default. If you don't see the resolution you need, your company's admin can create it.

  6. The Statuses and transitions section shows the main settings of the selected workflow. If necessary, you can edit it or create a copy.

  7. Click Save at the bottom of the tab.

Remove an issue type from the queue

If one of the issue types is no longer needed in the queue, you can remove it.

Restriction.

You can only remove types that are not used for any of the issues in the queue.

To remove an issue type from a queue:

  1. Go to the queue page.

  2. Choose  → Admin.

  3. Go to the Issue types tab.

  4. Click to remove the type.

  5. Click Save at the bottom of the tab.