About Tracker

Tracker is a service for managing tasks and projects in your organization. Tracker is a part of Yandex.Connect, a collaboration platform. In addition to Tracker, Yandex.Connect also includes other services, such as Mail, Wiki, Disk, Forms, and Messenger. Together they help you and your team share information, build a knowledge base, plan tasks and track progress.

How it works

Issues

Tracker's main function is managing issues. Such issues may include managing a support service request from a client, creating a new logo, or running an ad campaign. You can track an issue's progress from creation to completion. The more specific you are when describing the task and expected results, the easier it will be for assignees to handle it and for you to monitor the process.

Queues

Tracker issues aren't just thrown in a pile — they are sorted into queues. A queue is a set of issues that share common goals and pipelines. Usually issues are combined in a queue when they share a department, a team, or a product.

For instance, you can create a queue for your development department, design team, or legal department. Each queue can have its own unique access rights, managers, and workflow.

Note. You can't set starting or end dates or acceptance criteria for an entire queue. If you want to set these parameters for groups of tasks, use projects instead (more on that later).
Statuses and resolutions

Each issue goes through several stages during its workflow, like creation, resolution, review, and completion.

Issue status is an attribute that reflects the current stage of an issue's workflow. For example: “Open”, “In progress”, “Testing”, and “Closed”.

You can set a specific resolution status after an issue's been resolved. A resolution is an issue attribute that specifies why the issue was closed. For example, an issue can be closed because it was completed (the “Completed” resolution status) or because it's a duplicate of another issue (the “Duplicate” status).

Tracker includes many preset statuses and resolutions for you to use. You can also add custom statuses and resolutions if needed.

Workflow

The various issue stages in Tracker are managed via workflows. A workflow is a collection of statuses an issue receives as it goes through various stages of completion, as well as specific rules for transitioning between statuses. For example, you can set your issue to only transition to the “Resolved” status after the result has been tested.

Tracker can help you work with many different kinds of issues, so we've created several pre-made workflow setups for you to get started. Here's what a versatile workflow looks like:

You can create unique workflows tailored for specific issues. But try not to overload them with needless statuses. The simpler a workflow is, the easier it is to work with.

Issue boards

Tracker boasts all the tools you need to create flexible workflows, such as Scrum or Kanban.

Managing Tracker boards is similar to working with a normal sticker board. Issues are arranged into columns. Each column corresponds to a specific issue status. To change the status of an issue, simply drag it to the desired column.