Troubleshooting

  1. I can't use Tracker
  2. How to add users to Tracker
  3. How to delete an issue
  4. How to delete a queue
  5. Can an issue have multiple assignees?
  6. I don't have access to an issue
  7. How can I find the queue owner?
  8. The tips didn't help

I can't use Tracker

You are probably logged in under the old mail administrator account for Yandex.Mail for Domain (such as login@yandex.tld). This type of account doesn't work with Yandex.Connect services. To be able to use the services, create an employee account for yourself. If necessary, grant administrator rights to the account.

How to add users to Tracker

For the first two months after it is activated, Tracker is available for free to all employees of your organization in Yandex.Connect. Just add new employees to Yandex.Connect and they will automatically appear in Tracker.

To continue using Tracker after the trial period ends, activate personal subscriptions for employees. To learn more, see Add users to Tracker.

How to delete an issue

You can't delete an issue, but you can close it with an appropriate resolution. For example, duplicate issues can be closed with the resolution Duplicate, and issues created by mistake can be closed with the resolution Cancelled. For more information about issues, see How to work with an issue.

How to delete a queue

Only a user with access to editing queue settings can delete a queue. This is usually the administrator or owner of the queue.

To delete a queue:

  1. Open the queue page.

  2. To the left of the queue name, select  → Admin.

  3. Go to the Basic settings tab.

  4. Click Delete queue.

  5. Confirm the deletion.

For more information about deleting a queue, see Delete a queue.

Can an issue have multiple assignees?

An issue can only have one assignee at a time. There are several ways to organize the work of multiple people:

  • If multiple people are working on the issue in turn, change the assignee at different points while the issue is in progress.

  • If multiple people are working on the issue simultaneously, divide it into sub-issues and assign each one to a different person.

For more information about issues, see How to work with an issue.

I don't have access to an issue

The access permissions for issues are determined by the queue settings. If you do not have sufficient rights to access issues in a queue, contact the owner or your organization's admin. For more information about queues, see Queue page.

How can I find the queue owner?

The owner is listed on the Description tab on the queue page. For more information about queues, see Queue page.

The tips didn't help

If you can't find an answer to your question in Help, write to us: