How to activate Tracker

Restriction. Only Administrators can activate and deactivate Tracker.

Activate Tracker

To activate Tracker for your organization:

  1. Log in to Yandex.Connect as an administrator.

  2. Go to the Yandex.Connect main page, find the Tracker card, and click .

  3. Click Activate on the settings page in Tracker.

All employees can use Tracker for 30 days for free without any restrictions. As the trial period ends, employees can continue working with Tracker for free in the “Read only” mode. If you want your employees to enjoy the full extent of Tracker features, you can activate personal subscriptions.

Attention. Tracker stores your data for 30 days after the trial period ends. If you don't enable subscriptions during that period, all stored data will be deleted.

You don't have to pay if you have a small team. You can subscribe up to 5 employees for free. The price you pay for Tracker depends on the number of subscribers after you exceed the 5 user limit. To learn more about pricing, see Tracker pricing.

Add users to Tracker

Read only

As the trial period ends, all employees get free Tracker access automatically, but only in “Read only” mode.

Access to the following features is restricted in “Read only” mode:
  • creating issues using the Tracker interface
  • changing issue fields, statuses, and resolutions
  • leaving comments for issues
  • subscribing to issue changelogs.

However, you can still do everything related to viewing issues, such as:

Full access

Activate personal subscriptions for your employees to enjoy the full extent of Tracker features. Up to five employees can be subscribed to Tracker for free. The price you pay for Tracker depends on the number of subscribers after you exceed the 5-user limit.

Note. You can subscribe and unsubscribe users at any time. The total cost is automatically recalculated as the number of users changes. To learn more about how subscription costs are calculated, check Tracker cost calculation in the Help section of Yandex.Connect

If you want your employees subscribed to Tracker, do the following:

  1. Go to the Yandex.Connect main page, find the Tracker card, and click .

  2. Go to the settings page in Tracker and make sure it's activated.

  3. Go to the Subscriptions tab and click Subscribe.

    If you're enabling a paid service for the first time, you will see a message asking you to fill out a form. This information is needed for future payments. To fill out the form:

    1. Click Fill out.

    2. Specify your company's bank details and your personal information.

    3. Accept the user agreement.

    4. Click Activate.

  4. Enter the name or login of the user you want to issue an individual subscription to.

    If you want to subscribe multiple users, enter the name of your department or team. New team members will be subscribed automatically afterwards. When a user leaves the team, they will be unsubscribed automatically.

  5. If an employee doesn't have an account in your company yet, click the add new employee to company link.

  6. To finish the process, click Subscribe.

Tip. You can pre-configure employee access to Tracker. The fee for using it will be charged only after the end of the trial period.

Tracker pricing

All employees can use Tracker for 30 days for free without any restrictions. As the trial period ends, employees can continue working with Tracker for free in the “Read only” mode. If you want your employees to enjoy the full extent of Tracker features, you can activate personal subscriptions.

The subscription cost is calculated based on the number of users with full Tracker access. You don't have to pay if you have a small team. You can subscribe up to 5 employees for free. The price you pay for Tracker depends on the number of subscribers after you exceed the 5 user limit:

Number of subscribers Price per user per month, in rubles *

1–5

0

6–10

93

11–100

209

101–500

163

501–2000

81

2000+

Calculated on an individual basis

* Includes VAT. Rates may be reduced if promo codes are applied. The Yandex.Tracker app is free to download, no matter your rate.

If you want to learn more about how payments are made, see the Subscription payments page in the Help for Yandex.Connect.

Set the interface language

You can work either in English or Russian. To do this:

  1. Click  → Personal settings on the upper panel in Tracker or visit the link: https://tracker.yandex.com/settings.

  2. Choose the language you need in the Interface language section.

  3. Click Save.

Deactivate Tracker

Attention. Paid services will be deactivated automatically if your Yandex.Connect account balance is negative at the end of the month. For more information, see Payment procedure in the Help for Yandex.Connect.

To deactivate Tracker:

  1. Go to the Yandex.Connect main page, find the Tracker card, and click .

  2. Click Disable on the settings page in Tracker.

After Tracker is disabled, your employees will lose all access to it. The service stores your information for 30 days after deactivation. If you decide not to renew your subscription, your data will be deleted.