How to activate Tracker

Activate Tracker

Tracker has been part of Yandex Cloud as of March 1, 2021. To enable Tracker, use the instructions outlined in the Yandex Tracker Help on Yandex Cloud.

Note. If Tracker is linked to a company that was created in Yandex Connect before March 1, 2021, you will need to transfer that company to Yandex Cloud. You can read more in Moving Tracker to Yandex Cloud.

Add users

In order for your employees to use Tracker, create their user accounts or invite them to join your company.

Restriction. To create accounts for employees, you first have to connect an email domain for your company.

You can add up to 1000 employee accounts to a single organization. If you need to add more, please contact support.

Create user accounts
  1. On the top Tracker panel click  → User access management.
  2. To the right of the Invite users button, click and select Create user account.
  3. Fill in the required fields:

    • Name and Last name, which will be displayed in the shared address book, in chats, and in the department structure.
    • Birth date.
    • The login that the employee will use to log in to Tracker, which will also become this person's email address (for example,
    • Password for logging in to Tracker and One more time to confirm the password.
  4. Click Add.

To log in to Tracker, the employee will need to enter their full email address (such as and password.

Invite users

You can invite others to join your organization using their existing Yandex accounts formatted as You don't have to link an email domain or manually create each new employee account. Simply send your employees an invite.

  1. On the top Tracker panel click  → User access management.
  2. Click Invite users.
  3. List the email addresses of your employees and click Invite. Each user will receive an email with an offer to join your company.
  4. To create an invite link, turn on the Enable access via invite link option. Links can be easily sent via a messenger or posted on a website.

Users you invite can join your organization by creating a new employee account or using their existing Yandex account.

Set up access to Tracker

All employees in your company automatically get free access to Tracker in “Read only” mode. Employees will need full access to Tracker to manage issues with no restrictions.

The cost of using Tracker is based on the number of users with full access to the platform. Teams of no more than 5 employees can use Tracker for free. To learn more, see Tracker pricing.

Note. You can grant and revoke full access to Tracker at any time. The total cost is automatically recalculated as the number of users with full access changes. To learn more about how subscription costs are calculated, see Monthly Tracker pricing.
Configuring access
  1. If you are setting up access to Tracker for the first time, you need to enter your information to create a billing account.

    Note. Your payment details are needed to pay for services if you're going to use paid Tracker service plans.
  2. On the top Tracker panel click  → User access management.
  3. Find the All users section and the Access column, and select Full access for all employees who need Tracker to manage issues.

    If a user has restricted access to access rights selection, then their access level is configured on the team or company level.

  4. To configure access rights for the entire team, select Teams on the left-hand panel, then select Full access or Read only in the field with the team name.

    To configure access rights for your company, select Departments on the left-hand panel.

Once you set up access to Tracker, the total number of employees with full access to Tracker and the total monthly cost of using the platform will be displayed in the lower left corner of the page. To pay for using Tracker, you first need to top up your account.

“Read only” mode
Access to the following features is restricted in “Read only” mode:
  • creating issues using the Tracker interface
  • Changing issue fields, statuses, and resolutions.
  • Leaving comments for issues.
  • Subscribing to issue changelogs.

However, you can still do everything related to viewing issues, such as:

Tracker pricing

Visit Tracker pricing to learn more about Tracker service plans and payments and see some examples of how monthly costs for using the platform are calculated.