Importing mail from other mailboxes

You can forward email from your other mail boxes to your Yandex mailbox.

Note. Up to 10 importers can be created in one mailbox.
  1. Set up an importer
  2. Configure mail import
  3. Import messages from another Yandex mailbox
  4. Mail import doesn't work

Set up an importer

  1. Go to Settings  → Import mail from other accounts.
  2. Choose the mailbox you want to import email from: Mail.ru, Gmail, or Outlook.
  3. Choose an account or log in.
  4. Grant Yandex access to your mailbox in another service.
    Note. Yandex needs to access your mailbox to import email from it. Yandex will not use your mailbox in any way without your consent.
  5. If the importer is successfully set up, you'll get a confirmation message.
    Note. By default, the importer is configured for IMAP. In this case, you can't choose a folder to import email to — IMAP can't import email to a specified folder because it copies the entire folder structure. To import email to a specific folder, delete the importer and manually configure a POP3 importer.
If you can't connect the mail importer with the server automatically
  1. Click Server connection settings .
  2. Enter the name of the mail server and port number manually. You can get the values of these parameters from the mail support service where your mailbox is located.

Email is first imported a few minutes after setting up the importer. The importer accesses the other mail server from several times per hour to once every few days. You cannot manually set or change the import time. It depends on the protocol used (POP3 or IMAP) as well as the operating features of the server that email is imported from. This is why email may be delayed.

Configure mail import

  1. Go to Settings  → Import mail from other accounts.
  2. Click on the name of the mail importer in the list of connected mailboxes.

  3. Click Options. Here you can configure the rules for processing collected emails and the parameters for connecting to the server.
    Note. If you configured the importer for IMAP, you can't change the protocol to POP3. However, you can remove the IMAP mail importer and manually configure a new one with POP3.

To disable mail import, go to the Mail import page and click disable.

If the mail importer is no longer needed, click on the name, then click Delete.

Import messages from another Yandex mailbox

Collect new emails

If you want to collect emails from another Yandex mail box, you can set up a mail forwarding filter. After confirmation of the filter, all new emails will be transferred to your current mailbox.

Collect old emails

In order to collect old emails from another Yandex mailbox:

  1. Log in to the mailbox you want to collect emails from.
  2. Open  → All settings.
  3. Click Email clients and select From the imap.yandex.com server via the IMAP protocol.
  4. Click Save changes (the button appears after you select new entries or deselect other entries on the list).
  5. Create an importer for your current mailbox.
  6. If you configured the mail forwarding filter, disable the mail fetcher after all old emails have been forwarded. Otherwise, the emails will arrive in the new mailbox in duplicate. You can also disable the forwarding filter and keep only the messages from the importer.

Mail import doesn't work

This walk-through will guide you in troubleshooting the issues related to mail import. Before you start, open Yandex.Mail in a new tab to follow the recommendations.

Select a problem:

Did the importer collect messages before?

Change the password in the mailbox that you want to collect messages from. Wait 2 or 3 hours for the new password to start working.

Re-connect mail import with the new password:

  1. Click on the name of the mail importer in the list of connected mailboxes and then click Configure.
  2. Click Server connection settings .
  3. Enter a new password in Connection settings.
  4. Click Save changes.
Messages are not collected from Gmail

If you have set up collecting messages from Gmail:

  1. Set Less secure apps to Allow less secure apps on the Sign in and Security page.
  2. Grant access to the mail importer on the Google accounts page.
  3. If you use two-step authentication to log in to your Google account, create an application password for the mail importer.

Re-connect mail import with the new password:

  1. Click on the name of the mail importer in the list of connected mailboxes and then click Configure.
  2. Click Server connection settings .
  3. Enter a new password in Connection settings.
  4. Click Save changes.
  1. Make sure that POP3 or IMAP access is enabled in the settings of your Yandex mailbox:

    1. Settings  → Email clients.
    2. Select the required protocol.
    3. Save the changes.
  2. Make sure that POP3 or IMAP access is enabled in the settings of the mailbox the emails are collected from.

    Rambler
    1. Click the button in the lower left-hand corner.
    2. Choose Email clients in the menu on the left.
    3. Enable the I want to access my mailbox using a mail client option.
    4. Enter the CAPTCHA and click Send.
    Gmail
    1. Go to Gmail settings and click Forwarding and POP/IMAP.
    2. In POP Download (Status) click Enable POP for all mail (even mail that's already been downloaded).
    3. In the IMAP Access (Status) click Enable IMAP.
    4. Click Save changes.
    Mail.ru

    For Mail.ru, access to IMAP and POP3 is activated automatically.

    Outlook.com (hotmail.com)

    Outlook.com can only send emails using POP. To activate POP access:

    1. Click the icon in the upper right-hand corner.
    2. Select Settings.
    3. In the Manage accounts section click the Connect devices and apps with POP link.
    4. Select Enable.
    5. In the Deleting downloaded messages section, choose Don't allow devices or apps to delete messages from Outlook.com. If an application or device is set up to delete messages, Outlook.com will move them to a special POP folder instead.
    6. Click Save.
    Yahoo

    Yahoo! mail can only send emails using POP. This protocol is enabled by default.

    If your mail service is not available in the list, contact support for information.

    There may have been problems on the side of the mail service that receives forwarded mail. So solve this problem, set up forwarding from the mailbox that mail is forwarded from. Before you set up email forwarding, disable the Yandex mail importer; otherwise the emails will arrive in duplicate.

    To find out how to set up mail forwarding from another mailbox to your Yandex mailbox, read the Help section for the other mail service.



  1. Make sure that POP3 or IMAP access is enabled in the settings of your Yandex mailbox:

    1. Settings  → Email clients.
    2. Select the required protocol.
    3. Save the changes.
  2. Make sure that POP3 or IMAP access is enabled in the settings of the mailbox the emails are collected from.

    Rambler
    1. Click the button in the lower left-hand corner.
    2. Choose Email clients in the menu on the left.
    3. Enable the I want to access my mailbox using a mail client option.
    4. Enter the CAPTCHA and click Send.
    Gmail
    1. Go to Gmail settings and click Forwarding and POP/IMAP.
    2. In POP Download (Status) click Enable POP for all mail (even mail that's already been downloaded).
    3. In the IMAP Access (Status) click Enable IMAP.
    4. Click Save changes.
    Mail.ru

    For Mail.ru, access to IMAP and POP3 is activated automatically.

    Outlook.com (hotmail.com)

    Outlook.com can only send emails using POP. To activate POP access:

    1. Click the icon in the upper right-hand corner.
    2. Select Settings.
    3. In the Manage accounts section click the Connect devices and apps with POP link.
    4. Select Enable.
    5. In the Deleting downloaded messages section, choose Don't allow devices or apps to delete messages from Outlook.com. If an application or device is set up to delete messages, Outlook.com will move them to a special POP folder instead.
    6. Click Save.
    Yahoo

    Yahoo! mail can only send emails using POP. This protocol is enabled by default.

    If your mail service is not available in the list, contact support for information.

    Check if the mailbox settings allow emails to be downloaded from specific folders or for a specific period of time.

    The Outlook.com mail service (hotmail.com, live.com) only allows email to be forwarded from the Inbox . If you have email stored in a different folder, move them to your Inbox.

    Contact support


  1. Make sure that POP3 or IMAP access is enabled in the settings of your Yandex mailbox:

    1. Settings  → Email clients.
    2. Select the required protocol.
    3. Save the changes.
  2. Make sure that POP3 or IMAP access is enabled in the settings of the mailbox the emails are collected from.

    Rambler
    1. Click the button in the lower left-hand corner.
    2. Choose Email clients in the menu on the left.
    3. Enable the I want to access my mailbox using a mail client option.
    4. Enter the CAPTCHA and click Send.
    Gmail
    1. Go to Gmail settings and click Forwarding and POP/IMAP.
    2. In POP Download (Status) click Enable POP for all mail (even mail that's already been downloaded).
    3. In the IMAP Access (Status) click Enable IMAP.
    4. Click Save changes.
    Mail.ru

    For Mail.ru, access to IMAP and POP3 is activated automatically.

    Outlook.com (hotmail.com)

    Outlook.com can only send emails using POP. To activate POP access:

    1. Click the icon in the upper right-hand corner.
    2. Select Settings.
    3. In the Manage accounts section click the Connect devices and apps with POP link.
    4. Select Enable.
    5. In the Deleting downloaded messages section, choose Don't allow devices or apps to delete messages from Outlook.com. If an application or device is set up to delete messages, Outlook.com will move them to a special POP folder instead.
    6. Click Save.
    Yahoo

    Yahoo! mail can only send emails using POP. This protocol is enabled by default.

    If your mail service is not available in the list, contact support for information.

    Make sure that you entered your password correctly. Type it into a text editor, and then copy and paste it into the password field. If you are sure that you entered the correct password, but the mail importer still won't work, then try logging in to the mailbox that you want to collect your email from.

    Contact support


The mail import speed depends on how many emails are in the mailbox it's collecting mail from, as well as how the server where it is located is working. Delays in mail collecting may also occur due to certain features of the protocols the importer uses.

To get your emails instantaneously, set up forwarding from your other mailbox to your Yandex.Mail. Before you set up forwarding, disable the mail importer; otherwise the emails will arrive in duplicate.

You cannot select a folder for email collection if you configured the mail importer using the IMAP protocol. This is because that protocol does not allow emails to be collected into a designated folder; it copies the folder structure in its entirety. To switch to POP3:

  1. Open the page Mail import.
  2. Click on the address of the required mail fetcher
  3. Click on the link Delete.
  4. Confirm deletion.

After that you can select a folder for the collection of emails.

Contact support

  1. Make sure that POP3 or IMAP access is enabled in the settings of your Yandex mailbox:

    1. Settings  → Email clients.
    2. Select the required protocol.
    3. Save the changes.
  2. Make sure that POP3 or IMAP access is enabled in the settings of the mailbox the emails are collected from.

    Rambler
    1. Click the button in the lower left-hand corner.
    2. Choose Email clients in the menu on the left.
    3. Enable the I want to access my mailbox using a mail client option.
    4. Enter the CAPTCHA and click Send.
    Gmail
    1. Go to Gmail settings and click Forwarding and POP/IMAP.
    2. In POP Download (Status) click Enable POP for all mail (even mail that's already been downloaded).
    3. In the IMAP Access (Status) click Enable IMAP.
    4. Click Save changes.
    Mail.ru

    For Mail.ru, access to IMAP and POP3 is activated automatically.

    Outlook.com (hotmail.com)

    Outlook.com can only send emails using POP. To activate POP access:

    1. Click the icon in the upper right-hand corner.
    2. Select Settings.
    3. In the Manage accounts section click the Connect devices and apps with POP link.
    4. Select Enable.
    5. In the Deleting downloaded messages section, choose Don't allow devices or apps to delete messages from Outlook.com. If an application or device is set up to delete messages, Outlook.com will move them to a special POP folder instead.
    6. Click Save.
    Yahoo

    Yahoo! mail can only send emails using POP. This protocol is enabled by default.

    If your mail service is not available in the list, contact support for information.

    Select your Yandex.Mail address:

    Have you used two-factor authentication?

    Even if two-factor authentication is disabled, you need to use application passwords to connect the mail fetcher on another mail server. Create a special password following these instructions and enter it in the mail import settings of the other mail service.

    Contact support

    If two-factor authentication is enabled, you need to use application passwords to connect the mail fetcher on another mail server. Create a special password following these instructions and enter it in the mail import settings of the other mail service.

    Contact support

    Have you used two-factor authentication?

    Even if two-factor authentication is disabled, you need to use application passwords to connect the mail fetcher on another mail server. Create a special password following these instructions and enter it in the mail import settings of the other mail service.

    Also specify the following settings:

    • mail server address — imap.yandex.com
    • connection security — SSL
    • port — 993

    Contact support

    If two-factor authentication is enabled, you need to use application passwords to connect the mail fetcher on another mail server. Create a special password following these instructions and enter it in the mail import settings of the other mail service.

    Also specify the following settings:

    • mail server address — imap.yandex.com
    • connection security — SSL
    • port — 993

    Contact support

    Please ensure the following options are set in the fetcher settings:

    • mail server address — imap.yandex.com
    • connection security — SSL
    • port — 993

    Contact support