Receiving and reading emails

To open an email, click on the line containing it in your inbox.

Apart from the standard email handling operations (reply, forward, delete, mark as spam etc.), you can translate an email, view its properties or create a filter for that type of email.

    View previous message quotes

    To view previous emails within a discussion, click on the Show quotation link. Click View trimmed message to expand the previous message entirely. To view all messages in this thread, click the link below Show all messages.

    Quick reply or forward

    You can reply to the sender or to all participants of the correspondence from the message reading page.



    If you want to reply to some participants of the correspondence only, click the quick reply form, select Open the full reply form and remove the recipients you don't want to send the message to.

    To forward a message, click Forward at the bottom of the page.

    Disable sender's picture

    The sender's picture is loaded from a source listed in mail settings, or from their social network profile. If you want to disable pictures from being displayed:

    1. Go to All settings  → Other.
    2. Disable the show sender's profile picture option.
    3. Click Save changes.

    View attachments

    Certain types of attachments can be opened directly in Yandex.Mail web interface without using additional applications. The following file types are supported:

    • Documents: DOC/DOCX, XLS/XLSX, PPT/PPTX, ODT, ODS, ODP, CSV, RTF, TXT, PDF
    • Images: JPG, PNG, GIF, BMP, TIFF, EPS, PSD, CDR, AI
    • Archives: ZIP, RAR, TAR.

    If the email contains an attachment, then it will display as a thumbnail or icon in the email list. To hide attachment thumbnails, open Settings  → Other and disable the show attachments in the list of messages option.



    Note. If several files are attached to the email, then the files will be downloaded as a ZIP archive.

    You can view an attachment, save it to Yandex.Disk, and download it from the message page:



    Viewing documents and archives

    To view a certain document or archive, select it and then click View. The file will open in a new window.

    View images

    The attached images are displayed as thumbnails. To open an image in the view mode, simply left-click its thumbnail.

    To exit view mode, click in the upper right corner, or press Esc.

    Problems with getting and viewing emails

    Emails are not reaching my mailbox

    If you didn't receive an email or notification from a social network or forum, then follow these instructions:

    1. Check that you entered your email address correctly on the website that you expect to get emails from. Find out if the sender wrote your email address correctly.
    2. Look for the email in your Spam folder; it may have ended up there. If this was the case, highlight this email and click Not spam!; the email will migrate to your Inbox.
    3. Make sure that your message filters don't contain a filter that deletes these types of emails.
    4. Check that the site's or sender's email address isn't blacklisted.

    If you are sure that the mailbox and address settings on the site are correctly entered, try asking the site to send the email again. If the message does not arrive within a few hours, please contact site administration.

    Message delivery problems may also occur due to technical problems on the mail servers on either the sender's or recipient's side, heavy traffic in communication channels, etc. In this case, the sender will receive an automatic report stating the reason for nondelivery. If the sender didn't receive a report, then they need to contact the tech support department of the mail service that the email was sent from in order to determine the reason for non-delivery.

    Emails arrive with a delay

    Delays may occur on either the sender's servers or on Yandex's servers.

    To determine where the delay occurred:

    1. Open the properties of the email that was delayed.
    2. The properties contain several Received fields. Find the one at the very bottom next to the Subject and From fields.
    3. The server address and time when the email reached the server are indicated in the Received field. If you look up through the chain in the Received fields and compare times, you can find out the address of the server where the email was delayed.

      If an address of the type example.mail.domain.net has yandex before the last period (i.e. in the place of domain), it means that the email was delayed on Yandex's server. If a different value is there, it means the delay occurred on another mail service's server.

    The email won't open.

    There are a few reasons why this might occur:

    The browser displays data saved in the cache

    Reload the page by pressing the keyboard shortcut Ctrl+F5. Then clear the browser cache and delete all cookies before trying to open the email again.

    Extensions block Yandex.Mail

    Yandex.Mail may not work properly due to certain browser extensions or add-ons. You can temporarily disable them to determine if this is the case. If ad blockers or antivirus extensions are causing problems with Yandex.Mail, then you can add the Mail page to the list of exceptions for that particular extension.

    You are using an outdated browser

    Install the latest version of your browser.

    There are no images or formatting in the email or strange symbols show up instead of text

    There are a few reasons why this might occur:

    The browser displays data saved in the cache

    Reload the page by pressing the keyboard shortcut Ctrl+F5. Then clear the browser cache and delete all cookies before trying to open the email again.

    Extensions block Yandex.Mail

    Yandex.Mail may not work properly due to certain browser extensions or add-ons. You can temporarily disable them to determine if this is the case. If ad blockers or antivirus extensions are causing problems with Yandex.Mail, then you can add the Mail page to the list of exceptions for that particular extension.

    You are using an outdated browser

    Install the latest version of your browser.

    I got a message saying that my email was not delivered (when I didn't send one)

    You may get an email non-delivery report at an address that you didn't send anything from. This happens when spammers enter fake addresses in the From field and Reply-to hidden field. Your email address may have ended up in a database of fake addresses; spammers don't even need access to your account. The base is created by trial and error with the help of a special dictionary or populated by searching addresses that users publish on publicly open websites.

    Users of any mail service may come across dangerous situations since not all servers that handle mail delivery meet sender identification requirements. If you receive this type of email, select it and click Spam so that Yandex can improve its spam filtration.

    Check your Session history to make sure that nobody has sent messages from your mailbox other than you.

    Messages are delivered for other people

    If someone else's emails end up in your inbox, it is likely due to one of the following reasons:

    Sender error when providing the address of the recipient

    If you received a message from an unknown sender, the sender may have made a mistake when specifying the address of the recipient. You can inform the sender of the mistake or just ignore the email

    Someone registered on a website using your email address as a contact
    Some websites allow registration without confirmation of the email address. This means that people can specify an email address that is not theirs. Despite the fact that this person has specified your address on a website, they can't access your mailbox. If you do not want to receive emails from this website:
    1. Add the address of the person sending these emails to the Blacklist.
    2. Contact the website administrator and inform them that your address was used on their site by mistake.
    The address of the receiver in email headers is fake

    If you received an email that was sent not to your address but to the address of somebody else, most probably it is spam. The email can be addressed to you, even if you do not see your address in the field To. Your address can be indicated, for example, in the field Bcc.

    Mail import is set up to collect mail from someone else's address

    If you constantly receive other people's emails, it may be because the mail importer is getting mail from someone else's email address. To stop receiving emails from this address, do the following:

    1. Delete the mail importer on the Import mail page (click the address of that mail importer, then click Delete).
    2. Delete the address that is not yours from the list on the Passport page.