Receiving and reading emails

View correspondence

To view previous emails within a discussion, click Show conversation. Click Show full quote to expand the previous message entirely. To view all messages in this thread, click Show all correspondence.

Quick reply or forward

You can reply to the sender or to all participants of the correspondence from the message reading page.

If you want to reply to some participants of the correspondence only, click the quick reply form, select Open the full reply form and remove the recipients you don't want to send the message to.

To forward a message, click Forward at the bottom of the page.

How can I receive notifications about new messages?

You can use any of the methods below to learn that you have received a new message.

  1. With pop-up browser notifications
  2. With a mobile device
  3. With another email address

With pop-up browser notifications

You can receive notifications about new messages as soon as they reach your mailbox. Such notifications will be displayed, even if the Yandex.Mail tab is closed.

Note. Pop-up notifications are supported in the following browsers: Yandex (16.6 and above), Google Chrome (52 and above) and Mozilla Firefox (46 and above).

Select your browser:

Yandex.Browser

To enable notifications:

  1. Open Settings  → Other in Yandex.Mail.
  2. Click Show new message notifications in browser in Notifications.
  3. To disable notifications, click Allow in the automatic message https://mail.yandex.ru requires user consent to display notifications.
  4. Save the changes.

If you clicked Block or accidentally closed the message, you can enable notifications manually:

  1. Open  → Settings in the browser.
  2. Click Show advanced settings at the bottom of the page.
  3. In the Personal information block, click Content settings.
  4. In the Notifications block, click Manage exceptions.
  5. Find the line with the value https://mail.yandex.com:443, select it, and choose Allow from the list.
  6. Click Done.
Google Chrome

To enable notifications:

  1. Open Settings  → Other in Yandex.Mail.
  2. Click Show new message notifications in browser in Notifications.
  3. Click Allow in the automatic message https://mail.yandex.ru requires user consent to display notifications.
  4. Save the changes.

If you clicked Block or accidentally closed the message, you can enable notifications manually:

  1. Open  → Settings in the browser.
  2. Click Advanced at the bottom of the page.
  3. In the Privacy and security block, click Content settings.
  4. In the Personal information block, choose Content settings → Notifications.
  5. In the Block block, find the line with the value https://mail.yandex.com:443 value. Click  → Allow next to the line.
Mozilla Firefox

To enable notifications:

  1. Open Settings  → Other in Yandex.Mail.
  2. Click Show new message notifications in browser in Notifications.
  3. In the automatic message Do you allow mail.yandex.ru to send notifications? choose Allow notifications.
  4. Save the changes.

If you clicked Not now or accidentally closed the message, you can enable notifications manually:

  1. Open  → Settings.
  2. Go to the Content tab.
  3. Click Select... in Notifications.
  4. Select https://mail.yandex.com in the list of sites.
  5. Click Delete site, and then Save changes. Yandex.Mail will display an automated message again.
You can only set notifications for emails from certain folders. To do so:
  1. Go to Settings  → Other.
  2. Click Show new message notifications in browser in Notifications.
  3. Click the folders you need in the list.
  4. Save the changes.

With a mobile device

You can learn about new messages on your mobile device through a special interface or using the mobile application for “Yandex.Mail”.

With another email address

If you have several email addresses, you can configure notifications in Yandex.Mail about new messages for your other accounts in Settings  → Message filtering.

Disable sender's picture

The sender's picture is loaded from a source listed in mail settings, or from their social network profile. If you want to disable pictures from being displayed:

  1. Go to Settings  → Other.
  2. Disable the show sender's profile picture option.
  3. Click Save changes.

View attachments

Certain types of attachments can be opened directly in Yandex.Mail web interface without using additional applications. The following file types are supported:

  • Documents: DOC/DOCX, XLS/XLSX, PPT/PPTX, ODT, ODS, ODP, CSV, RTF, TXT, PDF
  • Images: JPG, PNG, GIF, BMP, TIFF, EPS, PSD, CDR, AI
  • Archives: ZIP, RAR, TAR.

If an email contains an attachment, it is displayed in the email list as a thumbnail or . To hide attachment thumbnails, go to Settings  → Other and disable the show attachments in the list of messages option.

Note. If several files are attached to the email, then the files will be downloaded as a ZIP archive.

You can view an attachment, save it to Yandex.Disk, and download it from the message page:

Viewing documents and archives

To view a certain document or archive, select it and then click View. The file will open in a new window.

View images

The attached images are displayed as thumbnails. To open an image in the view mode, simply left-click its thumbnail.

To exit the view mode, click in the upper right-hand corner, or press Esc.

Problems with getting and viewing emails

Emails are not reaching my mailbox

If you didn't receive an email or notification from a social network or forum, then follow these instructions:

  1. Check that you entered your email address correctly on the website that you expect to get emails from. Find out if the sender wrote your email address correctly.
  2. Look for the email in your Spam folder; it may have ended up there. If this was the case, highlight this email and click Not spam!; the email will migrate to your Inbox.
  3. Make sure that email filters don't delete such emails or move them to Spam or another folder. If any filter does this, disable it.
  4. Check that the site's or sender's email address isn't blacklisted.
  5. Enter your valid personal information in Yandex.Passport and link your phone number to your account. It may be that our security system considers your account suspicious and blocked the mailbox. This usually happens if you don't link a phone number to your mailbox or enter a fake name in Yandex.Passport. The block is automatically removed after 24 hours. If you try to send an email during this time, the block is extended for another 24 hours.

If you are sure that the mailbox and address settings on the site are correct, ask the site or the sender to send the email again. If the message does not arrive within a few hours, please contact site administration.

Message delivery problems may also occur due to technical problems on the mail servers on either the sender's or recipient's side, heavy traffic in communication channels, etc. In this case, the sender receives an automated report indicating why delivery failed. If the sender didn't receive a report, then they need to contact the tech support department of the mail service that the email was sent from in order to determine the reason for non-delivery.

If you don't receive email from your other mailboxes, then mail import doesn't work. Please follow the recommendations given on the Mail importer doesn't collect emails page.

Email for someone else with the address my.address@yandex.ru gets delivered to my my-address@yandex.ru mailbox

If your address contains a hyphen, but you receive email for an address with a period and vice versa, the messages are probably yours, not someone else's.

Yandex.Mail considers addresses with periods and hyphens the same. These are aliases — synonymous addresses for one mailbox. They always belong to the same recipient. That is, if you registered my-address@yandex.ru, you can send and receive email at my.address@yandex.ru. Noone else can use either of these addresses.

If someone else's email is still delivered to these addresses, the reasons may be:

Sender error when providing the address of the recipient

If you received a message from an unknown sender, the sender may have made a mistake when specifying the address of the recipient. You can inform the sender of the mistake or just ignore the email

Someone registered on a website using your email address as a contact
Some websites allow registration without email confirmation. This means that people can enter an email address that is not theirs. Even is someone enters your address on the website, they can't use your mailbox. If you don't want to receive email from this site:
  1. Add the address of the person sending these emails to the Blacklist.
  2. Contact the website administrator and inform them that your address was used on their site by mistake.
The address of the receiver in email headers is fake

If you received an email that was sent not to your address but to the address of somebody else, most probably it is spam. The email can be addressed to you, even if you do not see your address in the field To. Your address can be indicated, for example, in the field Bcc.

Users who send email to my mailbox get an error

If someone sends you an email that does not get delivered, the sender receives a non-delivery report from the “Mailer-Daemon”.

The automatic report always refers to the reason why delivery failed in a short phrase.

Find the phrase from the report in the list (it is sometimes located to the right of the Diagnostic Code):

The email was sent to an address that doesn't exist
The message looks like spam
The recipient's account has been blocked due to User Agreement violations
The recipient's mailbox is full.
Mail server name error
This message is too big and cannot be sent
The recipient's mail server is not responding
Yandex mail server is overloaded because of multiple requests from other servers
Too many recipients specified in the message
The recipient's mailbox receives too many messages
Incorrect mail from sequence
Incorrect parameter
Incorrect command set

Emails arrive with a delay

Delays may occur on either the sender's servers or on Yandex's servers.

To determine where the delay occurred:

  1. Open the properties of the email that was delayed.
  2. The properties contain several Received fields. Find the one at the very bottom next to the Subject and From fields.
  3. The server address and time when the email reached the server are indicated in the Received field. If you look up through the chain in the Received fields and compare times, you can find out the address of the server where the email was delayed.

    If an address of the type example.mail.domain.net has yandex before the last period (i.e. in the place of domain), it means that the email was delayed on Yandex's server. If a different value is there, it means the delay occurred on another mail service's server.

The email won't open.

There are a few reasons why this might occur:

The browser displays data saved in the cache

Reload the page by pressing the keyboard shortcut Ctrl+F5. Then clear the browser cache, delete all cookies, and try to open the email again.

Extensions block Yandex.Mail

Yandex.Mail may not work properly due to certain browser extensions or add-ons. You can temporarily disable them to determine if this is the case. If ad blockers or antivirus extensions are causing problems with Yandex.Mail, then you can add the Mail page to the list of exceptions for that particular extension.

You are using an outdated browser

Install the latest version of your browser.

There are no images or formatting in the email or strange symbols show up instead of text

There are a few reasons why this might occur:

The browser displays data saved in the cache

Reload the page by pressing the keyboard shortcut Ctrl+F5. Then clear the browser cache and delete all cookies before trying to open the email again.

Extensions block Yandex.Mail

Yandex.Mail may not work properly due to certain browser extensions or add-ons. You can temporarily disable them to determine if this is the case. If ad blockers or antivirus extensions are causing problems with Yandex.Mail, then you can add the Mail page to the list of exceptions for that particular extension.

You are using an outdated browser

Install the latest version of your browser.

I got a message saying that my email was not delivered (when I didn't send one)

You may get an email non-delivery report at an address that you didn't send anything from. This happens when spammers enter fake addresses in the From field and Reply-to hidden field. Your email address may have ended up in a database of fake addresses; spammers don't even need access to your account. The base is created by trial and error with the help of a special dictionary or populated by searching addresses that users publish on publicly open websites.

Users of any mail service may come across dangerous situations since not all servers that handle mail delivery meet sender identification requirements. If you receive this type of email, select it and click Spam so that Yandex can improve its spam filtration.

Check your Session history to make sure that nobody has sent messages from your mailbox other than you.

Messages are delivered for other people

If someone else's email ends up in your inbox, it is likely due to one of the following reasons:

Sender error when providing the address of the recipient

If you received a message from an unknown sender, the sender may have made a mistake when specifying the address of the recipient. You can inform the sender of the mistake or just ignore the email

Someone registered on a website using your email address as a contact
Some websites allow registration without email confirmation. This means that people can enter an email address that is not theirs. Even is someone enters your address on the website, they can't use your mailbox. If you don't want to receive email from this site:
  1. Add the address of the person sending these emails to the Blacklist.
  2. Contact the website administrator and inform them that your address was used on their site by mistake.
The address of the receiver in email headers is fake

If you received an email that was sent not to your address but to the address of somebody else, most probably it is spam. The email can be addressed to you, even if you do not see your address in the field To. Your address can be indicated, for example, in the field Bcc.