Messages have disappeared from the mailbox

Read our step-by-step email search instructions. Before you start, open Yandex.Mail in a new tab.

Select a problem:

When you delete an email message, it is sent to the Trash folder, where it is stored for 30 days. Messages can be restored during this period:

  1. Go to Trash.
  2. Select the messages you want want to restore.
  3. Click To folder.
  4. Choose the folder where you want to move the selected messages, like Inbox.

Email deleted longer than one month ago cannot be restored — they are permanently removed from the Yandex.Mail servers.

If email messages are not in the folder where they should be, they probably ended up in another folder, such as Trash or Spam. If you remember the sender's name or address or a part of the message text or subject, try to search for the message in all the folders in your mailbox.

Did you find the email?

You can recover email:

  1. Go to the folder where you found the email.
  2. Select the messages you want want to restore.
  3. Click To folder.
  4. Choose the folder where you want to move the selected messages, like Inbox.
Why email disappears and how to avoid this

Emails is stored in the Trash folder for 30 days and in the Spam folder for 10 days. Afterwards, they are permanently removed from the Yandex servers. Why email may end up in these folders without your knowing it:

Another user has access to your mailbox

Messages may be deleted by a user who has access to your mailbox if you forgot to log out on someone else's device. To close the session, click Log out from all devices in the account menu. You can also do this on the Passports page from the link Log out on all computers.

Go to the session history log and check for any delete email operations.

Restriction. The log stores about 2000 operations. If more than 2000 actions were performed after the messages were deleted, data on the delete operation will not be displayed in the log.

If you are sure that only you have access to your mailbox, test your computer with an antivirus software, change the password and alternative address. Also check if there are any unknown numbers on the Phone numbers page.

Email gets lost in the email client

If you use an email client and delete email in it, messages are removed from the service page as well. You can delete messages from the client, but leave them in Yandex.Mail by configure the client using POP3, but we don't recommend this as messages might not sync correctly with the server.

This is a filter that deletes or moves email messages
Make sure there are no mail filters that delete incoming messages or move them to other folders. If this is the case, temporarily disable them and check if messages arrive in your Inbox folder.

If you don't find the email manually or with a search, this means they can't be restored — they have been permanently removed from the Yandex.Mail servers.

Why email disappears and how to avoid this

Emails is stored in the Trash folder for 30 days and in the Spam folder for 10 days. Afterwards, they are permanently removed from the Yandex servers. Why email may end up in these folders without your knowing it:

Another user has access to your mailbox

Messages may be deleted by a user who has access to your mailbox if you forgot to log out on someone else's device. To close the session, click Log out from all devices in the account menu. You can also do this on the Passports page from the link Log out on all computers.

Go to the session history log and check for any delete email operations.

Restriction. The log stores about 2000 operations. If more than 2000 actions were performed after the messages were deleted, data on the delete operation will not be displayed in the log.

If you are sure that only you have access to your mailbox, test your computer with an antivirus software, change the password and alternative address. Also check if there are any unknown numbers on the Phone numbers page.

Email gets lost in the email client

If you use an email client and delete email in it, messages are removed from the service page as well. You can delete messages from the client, but leave them in Yandex.Mail by configure the client using POP3, but we don't recommend this as messages might not sync correctly with the server.

This is a filter that deletes or moves email messages
Make sure there are no mail filters that delete incoming messages or move them to other folders. If this is the case, temporarily disable them and check if messages arrive in your Inbox folder.

If new messages are not in the Inbox, they most likely ended up in another folder, such as Trash or Spam. If you remember the sender's name or address or a part of the message text or subject, try to search for the message in all the folders in your mailbox.

Did you find the email?

If you found the email in Trash, Spam or another folder, you most likely set up filters that delete messages or move them to Spam or another folder. If this is the case, disable them temporarily and check if the messages arrive in your Inbox.

If the new messages are still missing, check that you entered your email address correctly on the website you expect to receive email from. Find out if the sender wrote your email address correctly.

Check that the site's or sender's email address hasn't been blacklisted.

Enter your valid personal information in Yandex.Passport and link your phone number to your account. It may be that our security system considers your account suspicious and blocked the mailbox. This usually happens if you don't link a phone number to your mailbox or enter a fake name in Yandex.Passport. The block is automatically removed after 24 hours. If you try to send an email during this time, the block is extended for another 24 hours.