Send message

You can set up integration of your form with Yandex.Mail so that a notification is sent automatically when the user fills out the form.

  1. Configure notifications
  2. Troubleshooting

Configure notifications

  1. Select a form and go to Integration.

  2. Select a group of actions in which you want to set up sending an email and click at the bottom of the group.
  3. In the Send mail block, fill out the fields:

    • To: The email address where the notification is sent to. You can list multiple addresses separated by commas or specify a variable.

      • To send a notification to the form owner's email, select the Form author email variable.
      • To send a notification to the email of the Yandex account email that the user filled out the form with, select the Email variable.
      • To send a notification to the address that the user gave in response to a prompt, add a Response to prompt variable and select the “Email” prompt type.
    • Sender: The sender's name that you want the recipient to see.

    • Send response to: The email that the recipient can send their response to. If you don't specify the return email address, your respondents won't be able to reach you by email.

    • Subject: The subject of your email.

    • Text: The text of your email.

    You can insert a response to a prompt or other form data in any field:

    • Select a field and click Variables on the right.
    • Select a variable from the list that you want to add.

    For example, you can add a variable to address the user by their name or to include their test results in the email.

  4. If necessary, attach a file to the email.

  5. To display a message that the email was sent after the user fills out the form, turn on the Show result to user option under the name of the action.
  6. Click Save.

To send multiple email notifications at the same time, add them using the button at the bottom of the group of actions.

If you want a notification to be sent only to users who gave certain responses, set your conditions.

Example of a notification for a job application form. After the form is filled out, responses to the prompts are sent to the email of the HR department.

Troubleshooting

If you set up email notifications, but you don't receive any email when your form is filled out, check your spam folder and errors when sending emails.

Check your spam folder

If your don't receive email notifications, check your “Spam” folder. If emails from Yandex.Forms were sent to the spam folder, mark them as “Not spam”.

If you use your own mail server, “whitelist” the form_id@forms-mailer.yaconnect.com sender address.

Check the text of the email
The mail server can block an email if its text is missing or looks like spam. Add or edit the text of the email.
Check for errors when sending emails
  1. Open the form that has notification issues and go to the Integration tab.
  2. Check for an error message in your notification settings.
  3. If there's an error message:

    1. Contact Yandex.Forms support and attach a screenshot of the error to your message.
If there are no spam notifications or error messages

If you have no notifications in the “Spam” folder or errors in the Integration tab, the email may be blocked by the recipient's mail server. To find out why the email is blocked:

  1. Open the form that has notification issues and go to the Integration tab.
  2. In the notification settings, go to the Send response to field and enter your personal or work email.
  3. The next time the mail server blocks a notification from the form, an error message will be sent to the email that you specified. Copy the text of the message.
  4. Contact Yandex.Forms support and add the error message that you received to your request.