Configure notifications

Notifications allow you to use data from a form to send messages to Mail, Wiki or Tracker. You can set the conditions for sending a notification.

Send email

By default, the form sends notifications to each employee who completed the survey. The standard notification contains a list of the employee's responses, but you can change the contents:

  1. Select a form and go to the Notifications tab.

  2. In the Send mail section, fill in the fields:

    • To — the address to which the notification will be sent. You can list multiple addresses separated by commas.

    • From — the sender's name.

    • Reply to — the address for replying to the email.

    • Subject — message subject.

    • Text — the text of the message.

    You can insert data from the form into any field. To do this, use Variables.

  3. Attach a file to the email if necessary.

  4. Click Save.

To send multiple email notifications at the same time, add them using the button at the bottom of the page.

Create a Tracker issue

You can use forms to create issues in . The form sends Tracker a notification listing the user's responses, and this information is used to generate a new issue. These forms are useful for receiving service requests or collecting error messages, for example. Read more about issues in .

To configure sending notifications to Tracker:

  1. Click at the bottom of the page.

  2. Select the type of new issue.

  3. To create a sub-issue, enable the option Make subtask and enter the key of the parent issue.

  4. Set the parameters for the new issue. Data from the form can be specified as parameter values. To do this, use Variables.

  5. If the desired parameters are not in the list, specify them in Add field. Read more about task parameters in .

  6. Click Save.

To create multiple issues at the same time, add them using the button at the bottom of the page.

Create a Wiki page

To save users' responses on a Wiki page, use notifications on . Use these forms to register participants for an event, collect feedback or conduct surveys. Data from the form will be appended to the page under existing records. Read more about Wiki pages in .

To configure sending notifications to Wiki:

  1. Click the button at the bottom of the page.

  2. Enter the address of the Wiki page that the form data will be sent to.

  3. Fill in the Page header and Text fields. You can format text using Wiki markups.

    To insert data from the form into a field, use Variables.

  4. Click Save.

To create multiple Wiki pages at the same time, add them using the button at the bottom of the page.

Configure conditions

To configure sending notifications depending on the response to form questions:

  1. Select a form and go to the Notifications tab.

  2. Enable the option Notifications are enabled on condition.

  3. Set the conditions for performing the action:

    • Specify a question that has a response that will trigger the action.

    • Enter the response text that you want to check for matches.

    • Select how to compare: response selected (“equals”) or response not selected (“not equal to”).

  4. To add multiple conditions, use the Boolean AND and OR operators. If you added multiple conditions with different operators, the AND operators are applied first.

  5. Create notifications by using the buttons , and at the bottom of the page.

To add multiple notifications with different conditions, click Add notification group at the bottom of the page.

Text variables

Text variables allow you to place form data in notifications. To insert a variable, put the cursor in the field and click Variables. When the notification is sent, the variable is automatically converted to a value.

Variables allow you to send information about the user, in addition to responses:

Variable Description
Employee information — contact details of the employee who filled out the form
Name

Name of the employee who filled out the form

Login

Employee login

Email

Employee's email

Gender

Employee's gender

Department

The employee's department

Phone

Employee's work phone number

Supervisor

The immediate supervisor of the employee

Team

Teams the employee is a member of

Form data — parameters of the form and responses to questions
ID

Unique form ID

Name

Name of the form

Response to prompt

Employee's response to a specific question in the form

Responses to prompts

Employee's responses to several questions in the form

Response ID

Completed form's unique ID

ID of the response to the question

Unique response ID (for questions with multiple-choice answers)

Response date

Date of filling out the form

Metadata — technical parameters of the HTTP session

OS family

Operating system type

OS version Operating system version
OS name The name of the operating system
Name

The name of the browser

Version

Browser version

IP address

IP address of the employee's computer

Host

Employee computer name

URL

Form address

All GET parameters

The values of all HTTP request parameters to send responses

GET parameter

Value of a specific HTTP parameter