Purchase additional storage
You can buy extra space on Disk for 1 month or for 1 year. Go to the Get more space on Disk page, choose the appropriate package size — 10 GB, 100 GB, or 1 TB — and pay for the service using your bank card (Visa or Mastercard).
If you use Yandex.Money, you can only pay for space on the account that your Yandex.Money wallet is linked to. You can't make a payment for any other account using this wallet.
When you choose a plan, the default settings are:
- Term — “one month”. To buy extra space for one year, choose per year.
- Recurrent payment is enabled. If you want to buy extra space only once, turn it off.
Can I buy several packages at once?
Yes, you can buy multiple packages of the same or different kinds. For example, if you need 3.5 TB of space on Disk, you can buy three packages of 1 TB and five packages of 100 TB.
An error occurred when paying for extra space
The majority of payment issues occur on your bank’s side. Unfortunately, we receive error messages without any additional information.
Here are some common reasons for payment errors:
Invalid credit card information. Check the credit card number, expiration date, CVV/CVC, and name on the card and then try processing the transaction again.
Insufficient funds available in account.
Card is inactive or expired.
Transaction limit exceeded.
Your bank does not allow internet transactions.
You can extend payment for a selected package at any time. If the current package is still valid, the new one will be activated after it expires.
To extend payment, go to the Get more space on Disk page and click Extend next to the package you want.
You can automatically extend payment for a package. Just turn on the Recurrent payment option. In the future, the cost of the selected package will be automatically debited from the card attached to your account. You will receive notices about successful or failed payments in your Yandex email account.
You can cancel automatic payment extension at any time on the Get more space on Disk page. To do this, click next to your package. In this case, you can keep the space you've paid for through the end of the pre-paid period.
On the Get more space on Disk page you can also view the day when your paid space expires. We will send an upcoming expiration notice to your Yandex email account close to the expiration date for your package.
If your paid package expires, you will no longer be able to use the unpaid space. Files saved on Yandex.Disk are not deleted or blocked, even if they exceed the total size limit. You can still view, download and share your files.
However, you won't be able to upload any new files if your total file size exceeds the available limit (until you free up space or purchase additional storage again). You can free up space using the following ways: remove files from Yandex.Disk or move them to the folders on your computer that are not synced with Disk.
The recommendations didn't help
If you have followed all these steps and your problem persists, or if your question is not in the list, contact customer support using the form below.