User responsibility and complaints about content
In Yandex, users are able to store, search, and share information.
Before posting content on our servers, users accept the terms and conditions in the User Agreement. According to the agreement, they mustn't post illegal materials or content that violates the rights of third parties.
We understand that, in addition to our company rules, dishonest users violate the law. That is why we do our best to stop the offenses if they become known to us. Yandex has adopted standard schemes for responding to complaints and messages about violations of third party rights committed using our services.
If you believe that any material posted by a Yandex user violates your rights, try to contact them directly and inform them of the violation. Sometimes, this is enough to resolve the conflict.
If the situation requires intervention by Yandex, file a complaint and provide arguments in one of the following ways:
Please don't file false complaints. Make sure that the content really violates your rights. If you aren't sure whether your rights are violated or what your rights are, consult a lawyer.
The complaint must include:
- Your identification data.
- The grounds for complaint. Specify what site content violates your rights and how exactly your rights are violated:
Attention. The complaint must be signed by the person whose rights are violated or by their representative. The right to act in the interests of the applicant must be confirmed by a power of attorney issued in accordance with the law and attached to the complaint.
- Give the exact name of the content.
- Provide the exact page addresses (URLs) where it's posted.
- Specify which of your rights are violated by this content.
After we receive a complaint about violation of user rights, we block access to the content listed in the complaint. If the user who posted it provided their contact details during registration, we send them a notification that access to the content is blocked because of a complaint received. In case of multiple violations, Yandex may delete the offenders' accounts at its discretion.
The user who posted the content can either delete it or send a counterstatement to Yandex saying that they're willing to settle the claim since they believe their publication on Yandex resources is legitimate. The counterstatement is accepted either personally from the applicant at any Yandex office, or by mail with the applicant's notarized signature. Without a counterstatement, the disputed materials remain blocked and are automatically deleted after a period of time.
The statements provided by the complainant and the user who posted the content must contain all the necessary information for Yandex to establish their identities and contact them.
When we receive the counterstatement, we share the information among the parties to the conflict so that they can discuss it, and we open access to the disputed content. If Yandex later receives documents confirming that the dispute has been resolved in favor of the complainant, the content gets blocked again.